based on 179 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and convenient. My daisy loves it there.
Friendly staff. Wonderful car for my Ginger! But mainly, Ginger loves it!!!
flexibility for long time customers
I like that I can check on her with the webcam. She looks happy and entertained during her stay.
the staff were so positive and enthusiastic. I love that they know the names of the dogs that come through the door.
My dog loves it there
I really love the app and the webcams to check on my pup. Everyone I have spoken to has been helpful and kind.
The groomer did a fantastic job of keeping me informed and making recommendations on Honey’s grooming. Plus, Honey’s coat now looks beautiful.
My dog likes coming to play and socialize with other dogs . The staff is friendly and professional and take great care of my dog 😀
Outstanding service, dedicated and talented team to take care of my pat. I am 110% satisfied with the care and service they are providing to all the pats.
Facility is clean. Staff are friendly, helpful and have patience. I have referred many to the Dogtopia in Downers Grove and they are happy as well. I did board once. It turned out well. I was nervous because I have never boarded prior. I feel comfortable if I ever have to board again. Thank you!!
Hours, people
Many dogs (definitely mine) are taught to never go to the bathroom indoors. Mine holds on to hers during time at Garden City Park location because there is no outdoor area to relieve herself. This often results in gut issues and accidents, as well discomfort and anxiety.
Other than this, we love Dogtopia!
But can’t fully recommend, or use ourselves, except for emergencies.
kind, thoughtful and flexible
Staff and facility
Friendly staff, clean facility, dog to staff ratio
Dogs are good and tired when we pick them up at night. They very much like heading to camp every day.
Friendly staff that is familiar with my dog.
Caring
Friendly staff, webcams and the dogs being able to roam most of the day.
Friendly staff and accommodating hours. They take great care of my pup.
I may or may not have cried when I dropped my dog off… and yes, I was VERY nervous 😂 But Catherine is truly Godsent—and honestly, so is the entire staff! From the very first phone call, to the meet & greet, to my baby’s first doggie daycare day, they were incredibly informative and walked me through everything step by step.
What really got me was Catherine reassuring me through the window that my May baby would be safe with her—and then actually backing it up. I could watch them on the live stream through the app, and she was so attentive, making sure he was adjusting and feeling comfortable.
He stayed for about 2 hours (because I am extremely protective 😅), and after the first 45 minutes… GAME OVER. He was in his element—sniffing everything, poking around, attempting to climb, and jumping like he owned the place.
I will most definitely be recommending this place. Huge thank you again to Catherine and the amazing staff for taking such great care of my baby! 💛🐶
Everything, thank you for such a good care about our sweetheart dog Louie and his friends!
Offer full spa services and outdoor play area
My dogs live Natalie. Always jump out of the car when we pull up. I drive in from Lincoln so you know I’m happy woh her grooming.
Audie is always so excited to come to Dogtopia! He loves all of the staff and the doggie friends he has made there, and I love knowing he is safe and happy while I'm at work. He comes home tired in the best way. We just boarded for the first time and it was a great experience. I loved being able to look in on him from afar via the webcams (he seemed to be having too much fun to be missing me much, haha, which is what I'd hoped for). The fun photo shoots and special treat days are icing on the cake. We are incredibly grateful for Dogtopia and all of their services!
Great place for daycare..they are a great staff and I know the time my dog is there will be worry free for me and an awesome best day ever for him..Duke has been “out of school for Xmas” as my granddaughters say and he can’t wait to come back on 1/8..
Keep up the great work,
Mike and Duke
The staff at Upland is amazing. First and foremost, they really do care about my dog. He’s been going there since a puppy, and at first he had so much separation anxiety that he wouldn’t even walk through the door willingly. Now a year later, he loves it there, and that’s because of the wonderful staff that patiently worked with him and gave him what he needed to feel safe.
Thank you to Mercedez, Crystal, Junior, Leslie, and everyone else at Upland Dogtopia that has treated Akuma with the best of care and attention. And thank you for all the wonderful communication and photos to keep me in the loop. I can’t imagine any better experience for pet daycare.
Wonderful care and communication!
The employees working at the Brick Dogtopia are exceptional They care for the dogs and I have no worries leaving my precious pet with them. I am hesitant to let her visit pet daycare places like Dogtopia in Florida, but Madison is in love with the Brick location and I trust the people who care for her which of course, is a huge part of why any pet parent would trust their precious pet to a sitter/ day care.