Customer Testimonials
Everything
The kindness and knowledgeability of the staff and the company's reliability as far as fuel delivery.
You brought my propane rates down due to my usage. The people are nice too. Thank you.
I appreciate the quick oil delivery
Always friendly service people
Very good customer service and response times.
efficient and affordable
Prompt and friendly
The service men were hard workers and answered all our questions.
My only remark is that they should have left us with a list of the items they replaced and serviced on our furnace. I did not expect prices or final invoice. Tell told us verbally but nothing written or sent digitally.
Always friendly helpful people!
The associate I spoke to (don’t remember her name ) was helpful and very friendly. Willing to look up information and help with my questions
Excellent service
The response to my propane emergency was rapid and professional. I have faith that Superior propane will be there to meet my needs.
Friendly customer service. Quick delivery.
Easy online payment process
Professionalism of staff
I love the automation you have installed.
Downeast is dependable and very knowledgeable when I have talked with them.
Rachael (sp?) called me within a couple of hours of my last submissions. She was very professional, understanding and HELPFUL!
I still think you should submit an engineering change request to whomever does the coding. I cannot see how it would be difficult to warn a customer that they are close to being hit with the minimum charge if their tank is low enough to be refilled.
Sincerely,
Name removed (retired system/software engineer)
Good products and services at reasonable prices. Easy to access,friendly and knowledgable representatives.
Thank YOU for your service
We've had great service over many years.
The prompt professional service. The kind and helpful woman I spoke to was great.
Easy to ask questions and if they don’t know the answer they find someone that does . My last conversation with a lady named Jennifer was one of the best experience I’ve had on the phone. She’s someone that would like to keep on my list so I can go straight to her. Thank you
We have been customers since 1973 when the company was Brunswick Coal and Lumber. Consistently providing superior service in all areas of related products through today. Keep up the excellent service.
I very much liked that Rachel called as soon has she was aware through their survey that I was unhappy. She corrected what I've tried to correct through various phone calls to the company and gave me her contact number in the remote event that the problem was not resolved. (This she did in a separate email when she realized that I was speaking with her on my drive home from school.) In addition, she volunteered information that I hadn't known, ensuring that should I be incapacitated and unable to interact with Downeast, that a relative named on my account could do that for me. Rachel was a pleasure to work with.
Prompt call back and service
Just to know if i have issues that its just a call away. and i like the prepay option
The service was quick and easy and the rep was great to deal with
She was great in responding to my previous feedback. Very pleasant and helpful
Very friendly and always willing to help !!