Customer Testimonials
Always great customer service and on-time deliveries. Love the fill-up scheduling process on the website.
👍
Quick response and service.
very efficient and easy to communicate with
I've always done business with you and are extremely pleased with the service I get.
I called for an unscheduled propane delivery and was quickly placed on that weeks delivery, Thanks for the timely response.
My propane tanks are filled automatically, which is one less thing to worry about. Your service of my boiler has been excellent.
I have had excellent service for over twenty years.
Friendly people
Like the website! Easy to request delivery of oil or propane. Even if I have to call - people are friendly and helpful.
Your service team is amazing and fast. Your office people are also very friendly and helpful. I would highly recommend this company.
Enjoy being able to call for delivery and have it delivered on the regular delivery in my community. Hastle free!
Everyone from office people to the people who come for service calls or fill the tanks are friendly, kind and always willing to make sure you have been properly helped and that all is well. I have been with Downeast for 32 years and have never considered changing. Communication is timely and always helpful when I have needed anything..
Yes good
I was glad to hear that my monthly payment had been reduced this year. Good news.
dependibility and great friendly service
I did appreciate a call from a Downeast customer service representative as a follow-up to my earlier comment. The conversation was helpful and I had the opportunity to explain my concerns; the representative listened, helped me better understand components of my bill and offered some options. Thank you.
You guys have prompt service, and the girls in the office did work with me to get me a better price. Based upon the fact, I do not have a lot of volume.
Friendly customer service
The experience and expertise of employees who have worked for many years for Downeast, providing continuity in service.
The follow up to my concerns , I don’t often do surveys because I wonder if anyone looks at them. But you did and I appreciate that level of service
Delivery to our somewhat remote home was reasonably prompt. The man who delivered the propane was very pleasant and left no evidence of his presence except a fill-up and the bill.
It is easy to enroll in automatic delivery and have monthly payments.
I like having the automatic delivery service, the auto pay plan, the fuel pricing plan, and the service plan.
The service is very good .
They work.
I did have a problem. But after reaching the correct person they did a good job to rectify the situation .
Personable and capable customer service. The driver who delivered the propane was thorough and professional, and personable as well.
The ability to repair all brands of heating equipment , and get it right... Irving's guys are not the best..
I’ve always received the best service and help whenever needed.