Customer Testimonials
I have had good relationship with Brunswick Coal & Lumber. Somehow I did not get the memo that it had been purchased by DownEast Energy and that they merged with My Superior. I received my invoice for delivered propane but it didn't include the fact that I had a credit of $195.19 and that I didn't owe $248.30 but the actual figure is $53.11. I also didn't see anything about how much the propane cost was per gallon. These are my observances, please take note.
Great reliable service.
all of my concerns have been addressed, and I am happy with the timely response of the customer rep, who was very patient with me.
Quick response and great customer service.
Very friendly and always willing to help !!
Everything
The kindness and knowledgeability of the staff and the company's reliability as far as fuel delivery.
You brought my propane rates down due to my usage. The people are nice too. Thank you.
I appreciate the quick oil delivery
Always friendly service people
Very good customer service and response times.
efficient and affordable
Prompt and friendly
The service men were hard workers and answered all our questions.
My only remark is that they should have left us with a list of the items they replaced and serviced on our furnace. I did not expect prices or final invoice. Tell told us verbally but nothing written or sent digitally.
Always friendly helpful people!
The associate I spoke to (don’t remember her name ) was helpful and very friendly. Willing to look up information and help with my questions
Excellent service
The response to my propane emergency was rapid and professional. I have faith that Superior propane will be there to meet my needs.
Friendly customer service. Quick delivery.
Easy online payment process
Professionalism of staff
I love the automation you have installed.
Downeast is dependable and very knowledgeable when I have talked with them.
Rachael (sp?) called me within a couple of hours of my last submissions. She was very professional, understanding and HELPFUL!
I still think you should submit an engineering change request to whomever does the coding. I cannot see how it would be difficult to warn a customer that they are close to being hit with the minimum charge if their tank is low enough to be refilled.
Sincerely,
Name removed (retired system/software engineer)
Good products and services at reasonable prices. Easy to access,friendly and knowledgable representatives.
Thank YOU for your service
We've had great service over many years.
The prompt professional service. The kind and helpful woman I spoke to was great.
Easy to ask questions and if they don’t know the answer they find someone that does . My last conversation with a lady named Jennifer was one of the best experience I’ve had on the phone. She’s someone that would like to keep on my list so I can go straight to her. Thank you
We have been customers since 1973 when the company was Brunswick Coal and Lumber. Consistently providing superior service in all areas of related products through today. Keep up the excellent service.
Prompt, competent services and good gas price.