Customer Testimonials
Your service technicians are great! They are very responsive and easy to work with - I appreciate how willingness to help.
Consistsnt
Do the job in a timely manner rarely need to come back to fix what you did. Price is competitive.
Very good customer service!
there prices are reasonable i am on auto delivery and i have never run out
Everything!
Excellent service.
Prompt d3li ver7y
My complaint was responded to promptly and to my satisfaction. Very professional response to my issue.
Friendly @nd courteous staff.
Like that I have auto fill on my propane tanks. They give you a timely fashion to pay or offer payment plan. Good customer service
Easy friendly service.
We have used DownEast energy for over 20 years and feel very well taken care of. They are timely and also keep track of when we need service and also a new propane delivery.
I'm submitting this particular feedback/rating on the basis of the recent outreach from Rachael S. (CSR). She is at this point the only person who has been diligent to follow up on my concerns AND rectify the issues.
She was also transparent & informative about the reasons for some gaps & deficiencies in service, much related to staffing issues. Understandable.
IF the rest of the company "teams" ever measures up to this CSR then Downeast will return itself to the good company it used to be.
They’re local and responsive
Quick and efficient customer service
Reliable, efficient, friendly on phone
I receive my Propane in a timely manner and the customer service is great as well as the people I have encountered.
I love the team in Brunswick. We have both propane and oil, and they ALWAYS deliver on time and perfectly.
In addition, it is easy to get in touch with the tea, and they are tremendously helpful and great to deal with.
Finally, whenever we are performing any work at our property that requires their input, they are quick to schedule site visits and help us solve problems. They work directly with our other contractors to ensure code compliance and it is greatly appreciated.
Responsiveness when I call for service or fuel.
Always someone on phone who is knowledgeable, friendly, helpful
Friendly efficient drivers
Promt and thoughtful staff
Attentive to my request and very helpful.
Service and delivery is always met with only the utmost in servicing our needs..thank you
Have been with Downeast since 1974.
I am now a widow and have had a stroke. I can rely on them.
I finally received a phone call the day prior to delivery so I could open my garage door. If I continue to get these calls I would recommend this company!
The timely way you keep propane in my tank so I don't have to worry about it, and the kind and friendly way I am treated on the phone, to say nothing of how great the drivers are that deliver the propane. You guys are the best!!!
Customer service is so pleasant to work with. A breath of fresh air…
Prompt, competent services and good gas price.
quick service