Customer Testimonials
Your associates are very knowledgeable, professional and courteous
Due to the per gallon propane rate that I was receiving from Downeast Energy Being higher than comparable rates from other providers in my area, I was prepared to go to another propane company who provided me with a per gallon quote that was considerably less than the Downeast rate that I had been charged for my recent fill.
I figured I would give them a chance to adjust my rate to a more competitive rate for my specific service, so I called Superior and received a call back from Tyler Seibert. Tyler worked with me and offered a very reasonable rate as an adjustment to be applied to my current bill.
Tyler was personable and professional, and did what he said he would do. He is a positive reflection on Superior Propane and Downeast Energy.
I plan to continue to be a long-time loyal customer.
I love that it is local! When I call or have any needs I get an associate who is in my state and knows what I am talking about when asking questions. I rarely have to call though because their deliveries are on time, their billing and plans are for me, and overall they've got it together!
Excellent customer service and prompt delivery of products.
Been with DownEast for 28 years. Reliable fuel delivery and furnace service over the years.
How many names does your company have?
Why does the truck come so often when we're using mostly solar?
When I call with a question or an update on oil delivery the customer service representative is very responsive. We have had them for over 20 years and have been very pleased - no matter the weather …
Jakeb was courteous, informative, respectful, and remarkably prompt. Who could ask for better customer service? He should be the model for your company’s customer service personnel. Kudos to Jaked!
We are confident that we are being looked after for our propane needs.
When I need a delivery I just call for one and works great
Delivery guy was patient and freindly, had to wait for a vehicle to be moved
Always on time and has been providing services for our family for over 20 years.
all
Very responsive & friendly. Always keep my propane filled and system in good condition
Thank you for a quick installation of our new gas tanks. The service was excellent.
Everyone is very friendly and polite.
Customer service and deliveries are very nice
Automatic delivery
Easy efficient
Person to person contact!
Payment plans and ability to come out. What I don't like is the miscommunication between intake caller and delivery person.
One of the ladies in the office was particularly nice and helpful to me. As a retired senior it was very important to me to discuss propane rates and automatic delivery even though my propane usage is rather low. She was great. Thanks again.
The driver who delivered propane to my home on July 24 could not have been any nicer. He went out of his way to create another delivery ticket so I could top off my generator tanks while he was there, therefor avoiding having to have a truck come out for a small delivery. I gladly give him 10 stars!
The reason I give you 9 stars is that it is often hard to get a confirmed delivery date as I am on auto delivery and the agent often does not know when the delivery is scheduled.
Professional, courteous and quick response to issues or questions.
Great service!
I like everything about you products and your service is always on time
I like the service. The delivery peeson is always friendly and professional. And the web site is clear making ordering easy
Sharon Johnson (Brunswick, ME) and Brooke ___ were very responsive to my request to reconsider the price that I was initially offered under the 2Phone number removed Price Protection Plan.
Friendly driver.
Delivery, Imdont have to worry about usage.