Customer Testimonials
If you have a problem some of their customer service rep can help to rectify it
When we called about the problem we had immediate assistants. They came and solved
the issue. They told us each step they took.
Thank you for the help.
Products both heating oil and propane are excellent. Service technicians are very knowledgeable and friendly. Delivery personnel are fantastic. They go above and beyond especially in the winter to ensure my tanks get filled!!!
Call back regarding my account
I like the automatic refills. I sent an email asking someone to come out and advise on burying my tank but never heard back. It's near impossible to get anyone on the phone.
I find the company to be prompt, friendly, helpful and ready to answer questions and explain everything.
Charles was over the top nice!
For starters, DownEast energy always makes prompt deliveries! I recently had a business issue with my account and I received an incredibly prompt and professional response about my inquiry from Rachel, who was able to answer all of my questions and address my concerns having thoroughly researched and resolved my situation before she even contacted me. I am highly satisfied with the results of this interaction and very much appreciate Rachel's attention to my account!
Timely service and friendly drivers/deleverers
Polite sales and service.
It’s always perfect
I like the fact that they make sure I get regular deliveries and do not have to worry about running out of fuel.
with automatic delivery we dont have to worry about our tenants being in the cold
Friendly staff. Prompt and regular delivery. Also appreciate the cooperation with my Church.
Listen to your needs, adjust and respond, accordingly. Polite and try to keep your costs in check.
Very prompt and courteous in providing services and explaining things.
Responsiveness
I have always been happy with your service and was happy to get repairs on Christmas day even if it cost more.
Prompt responses and kind interactions
They always do fast deliveries even when they are so busy.
You guys were good. We would like to know what it would cost to have oil delivered to us.
And do you have a plan to work on furnaces . We would like to know. We right now have.
dead river.
Thanks Mr Heard and what would a plain coast.
Did not appreciate my bill put in the snow.many places to put it.Not in the snow.Mail box would of worked.
Reliable
Reliable service
Prompt delivery as needed
We had a generator put in and hope it goes well let you know
Happy to see a fill. Good quick fill..
Thanks for the prompt propane delivery to top off my 2 tanks and your programmed timed delivery of oil was well timed.
Appreciate the timely service and automatic billing. Thank you for calling in advance so we know when to expect delivery.
Great and reliable service. So easy to deal with I never even have to call.