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Customer Testimonials
Everyone I dealt with was professional and helpful.
The product
Easy to navigate. Good selection of products. Free shipping
Everyone is very helpful.
Excellent products and customer service ! Thank you !
Professional staff. Let say Trek has gotten my business back after purchasing 5 Trek bikes over 22 years and suffering from poor service and rude staff. What ever you're doing keep it up! If you didn't make great bikes I'd be riding Specialized.
The bikes are awesome and the clothes are super cute! :)
I have now ordered two bike saddles, they are very comfortable of course, but what has earned this high rating from me is the ease of ordering from the website. Very straightforward and simple. And the delivery time was such a great surprise! Both times I ordered, I received the packages within just a couple of days. Thank you for doing such an outstanding job!
I've always owned Trek bikes ... since 90s. The are good quality and use good components.
good so far..
I have a Marlin 5 mountain bike! It is a 2020 I purchased in 2019. Probably have over 10000 miles and 4 sets of tires. Recently purchased the last set from Trek.com. So far so good!
They have everything you need for your trek bike
Everything went exactly as it was supposed to — ordering the bike online, delivery to my local bike shop, assembly, fit, pickup, and status notification. Class act all the way.
Good price fast shipping
Fast and efficient. I picked up my bicycle from my local Trek store.
Great bike ! I’ve injured my knee and unable to run anymore. My new bike enabled me to become active again.
Chris at rock n road
Easy ordering
Great bikes usually
My son loves his new bike. Great for kids and easy to maintain.
Nice bike. Easy process.
Trek definitely seems like a well run company
The site was well organized and easy to navigate. The info was thorough on each tire I was looking at. The order arrived in a timely fashion.
Great easy service!
Shipping times are always around what is stated and items come quick. :)
Fantastic, easy-to-use, great customer service, love my new Trek.
Ease of purchase!
Great price
Site navigation is user friendly and accessories are easily found.
Very easy got a helmet at a very good price.
A-someone always answers the phone. The level of knowledge varies between agents. Some read directly from the website while other offer I bit more detail. Possibly from personal experience? B-30 day return policy is tops.
C-shipping always is always prompt and usually arrives on or before the date promised.
Easy ordering. Fast shipping.