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Customer Testimonials
Loved the free quick shipping to pick my order in my local bike shop. You provided updates as the order was processing, shipped and I was notified the day before it arrived at my shop. What a great option when the item is out of stock locally.
Great job Trek!
All of the representatives I spoke to were very helpful.
Always great service and good pricing on a great brand of bike at the Omaha NW Trek store.
Easy to order good product.
easy
The website was easy to use and my order got to my local shop the next day!
Easy order process with online help available. The only confusing part was when choosing a delivery store for my bike order. The store nearest to me was not one of the available choices.
Easy to purchase
Easy to use, helpful customer service staff.
Easy to use.
I am able to find the parts and products I am looking for at a reasonable price.
Always a dependable product!
The ease of ordering.
Associates were very friendly and extremely helpful
Everything has been so smooth and staff very helpful and timely.
Like to navigate through the website, like looking at the candy store.
I bought FX 2 and for me its the perfect bike.Quality and price.
No added shipping cost or extra fees and the benefit of having the bike assembled and adjusted in the local Trek store were things I really appreciated. Thanks!
Easy to navigate and order
Easy to order and generally shipped quickly.
Quality and customer care are over the top. Eric Campbell takes the guess work out of customer inquiries. I am new to the mountain bike world but I am a fast learner and a tinkerer, Eric helps complete my sentences and guides me to accomplish my desire look and feel for my new acquisition. I’ve had brand X bikes, the attention to detail and prompt response from Trek is like no other. Highly recommended.
Gerry is great!!!!
Great product
Very good inventory selection. Prompt shipping .
Extremely fast shipping. Once I received my order (red barn refresh bike) there was a part on the bike that was not as described on the website. I called Trek's phone number and immediately (didn't have to wait on hold forever) talked with Richard Sparacin. I was expecting to have to fight to get the right part, but Richard immediately took care of me, got me the right part, sent it FedEx overnight, and sent me an email so that I would have his contact information should I need to reach out for anything in the future. It's so rare to find a company that takes care of their customers like that these days. I am so happy that I bought a bike from Trek and will always be a loyal customer.
Local company, quality products
Quick and easy ordering of what I anted. Quick delivery too!
Trek has quality products & good customer service.
Excellent products and service.
Great experience with Redbarn Refresh. Love the new bike. Had a few issues with delivery and setup but Mary helped me out and made things right including sending me a water bottle and gloves to compensate for having to buy a Di2 charger. Broomfield, CO shop also helped get the bike put together and running.