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Customer Testimonials
Web site experience was better on this purchase following feedback to Trek on last go. I encourage support of independent dealers. They seem to be more tuned to customer needs/experience. Long term Trek rider. Keep innovating but at affordable scale.
Easy to purchase. Easy returns.
Got what I needed. One thing that was confusing. I selected, deliver to bike shop. I received an email stating when it would be delivered and showed by home address.
Customer service friendliness
Ansel, the clerk, was very helpful and friendly.
The customer service is excellent, the shipping and returns are super fast. I will continue to order items with trek bikes.com, it's easier to shop this way than trying to find the item in a local bike shop.
the special treatment and care for customers, they give the extra mile to answer all my question, are very knowledgeable about all the bike specs and help me decide witch bike was right for me, Special thanks foe Cole for his guidance and bicycle setup.
Easy to deal with and products have yet to disappoint
Easy to order, honored discount, item exactly as described
Fits smaller riders
Very pleasant
Solid bike, well priced, great service from shops
Knowledgeable staff and makes you feel welcome when you get in my local store.
Great products & great shipping times, thank you!
Easy shopping and quick shipping.
Was very easy to use, nice variety of options
clear and easy to navigate, on time delivery
The folks at Trek in Berkeley were very helpful- Took their time, and very knowledgeable about the bikes. Would recommend. And I love my new e-bike!
Ease of finding what you want and getting it ordered. Shipping to a bike shop is a nice addition because the assemble it and get it ready to roll with the assurance of tune-ups and warranties.
Super easy and fast shipping. Thank you!
My 3 year old FX4 Sports is the best bike I’ve ever owned. It’s comfortable, smooth, and is a perfect fit for the type of riding I do.
Super easy and fast shipping.
Quick and easy
Awesome bike. Been riding Cannondale bikes a long time. Bought my first Trek. Love it!!! Thanks
It was an easy experience to firstly locate the items that I wanted and purchase these items. Shipping to my local Trek store was fast and the communication was good. Pick up at my store was easy. The store contacted me in advance to let me know my order had arrived. I would definitely buy again from trekbikes.com
Very fast shipping and awesome product
Great products. Great service. Thank you!
I love my ebike. Its the best thing i have done for myself in a long time. I have the verve +2 peddle assist bike. It gives you a great workout without killing yourself on big inclines. Allows me to go places I might not attempt if I didnt have the assist option. In a year and a half I have almost 2000 miles logged!!
The staff was friendly and helpful. I know little to nothing about bikes, so they helped me with picking the right bike for my needs. I test rode a couple bikes at the store, then ordered my bike online. They assembled the bike and adjusted it to fit my height. I've been to the store twice for maintenance and both times the staff was friendly and quickly serviced by bike.
Quick service. Easy to order