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Customer Testimonials
The delivery time of my order is very quick
Ok
The online experience was great, the pickup at the local store was easy, and the bike was fairly priced.
The only downside to purchasing through the website is that we didn’t get the tweaks to fit that are normally made when buying a new high-end bike.
They go over and beyond to make sure your satisfied with your bike and accessories..
You had the parts in stock and they delivered the next day. Price seems fair too.
Easy to order and everything fit well
Good product, fast service.
The fast delivery, the 10% voucher for first buy. The good quality items.
Great delivery time lines!
Customer service was great! I had a package running a week late. They jumped in and were ready to overnight a replacement.
It was fast, easy, and I had my new bike in just a few days.
Love my Fuel EX8!! Can’t wait to tackle every trail I can find this year!
It was easy to find what I was looking for and match what I needed for my new Emonda SL7.
Very helpful service and quick response time
We are very impressed with TREX bikes. We bought our accessories from TREX online, as it was one way to assure all the accessories would fit our bikes. We really enjoy our Farley 5’s and will continue to shop for TREX products at TREX online.
Always help if needing a part
Great bike. Great experience with ordering spare parts. Quick delivery. Reasonable prices.
Best bike
It was fast and easy!
I was easily able to see all the options available and make a choice. I could compare between different bikes and see what shops near me had them in stock to test out.
I needed a small part to repair a bike tool. Trek had it in stock at a price much cheaper than anywhere else. It was shipped free to my local bike shop within less than a week. I'll definitely be checking Trek when I'm shopping for bike bits from now on.
I was able to chat and speak with a representative for assistance.
Love this bike XXL is a perfect size
It was great being able to compare different models and quickly add the special items I wanted with my purchase
Fast friendly chat
Excellent selection
knowledgable chat got me the correct part in no time! In-stock and shipped right away, thanks Trek!
Fast and free shipping.
Free ship to store is very convenient.
Very friendly and amazing service. First ever real bike so I’m stoked to ride it when it warms up
The staff at your Palm Springs outlet are very friendly and willing to help.