Customer Testimonials

amazing customer service. Logistics was perfectly executed.

Liability and excellent customer service

The guest services are great. (Trek Cambridge,Ma)
Very helpful. The trek product is very nice also. I Love it, keep doing what you guys are doing.

I am a happy member of the Trek family

P.S
Great warranty program best in the industry

It was very easy to navigate the website and find exactly what would fit my bike. Very happy with my purchase!

Great bike, shipped fast and free to local bike store that assembled, put my basket on and called me when it was ready!

Superior customer service!

The product I bought arrived on time and it worked perfectly. I had no issues with it. Please improve your products description on your website

very satisfied with transaction. delivered more quickly than expected!

It was painless! I had a client who wrecked a rim on a Bontrager wheel. I reached out to Josh Boggs (know him through pro mechanic circles) and he came right back with a part#. Totally seamless acquisition for the rim we needed.

Thanks

Rick Wiegert
Weeg's Wheel Works / W3, LLC
Southern Pines, NC

Every time I connect with Trek representative or team members, I feel like I’m talking to a fellow bike lover. They always meet you with enthusiasm about your intentions for trek products and it’s genuine.

On-line ordering was easy. Free shipping to local dealer. Returns super easy!

Website was easy to navigate, bike description was detailed enough to know what you were buying, shipping was hassle free, bike was packaged well and easy to put back together with the tools provided.

The Live Chat and their knowledge about Treks products

The service at the actual trek bike store in Okemus Mi, is the reason I recommend trek!

It was easy to order from the website and the items came within a few days. I would say it works if you're buying accessories, or know your size. If I was unsure, I would make a trip to the local Trek store.

6th Trek Bike I've purchased, 1st directly from trekbikes.com. always a great experience.

Great friendly staff who know what they are doing and are professional and helpful.

Great bikes.

Quick and excellent service.

Replacement helmet fit system was easy to identify and arrived quickly. It was the correct part, and I was able to install it properly following the illustrations provided with the directions. I didn’t miss a day of cycling, and my Velocis helmet is a good as new!

Had wheel straightened, bike helmet delivered to store- all went very smoothly. All workers were friendly and professional

Love it

I liked the send to store option when ordering new parts for my bike. The parts were also very high quality and easy to install.

I was able to find exactly what I wanted. The site layout helped guide me to appropriate options for my wife and kids. I also appreciated the sales and initial discount code.

I like the way it ride. It fits me good all-around sound like.

Had what I needed and fast shipping! Cool shirts too!

The bike I ordered was shipped to a local dealer who put the bike together and registered it for me. The local shop checked everything out to make sure the bike was working properly before handing it off to me.

Easy to order and fast shipping.

I am a pride owner of a multi trek 720 that has been durable and lovable and still looks brand new. I have wrote it thousands of miles road to Chicago in locally and have never had a problem with it. I have gotten yearly tuneups, and I encourage everyone to get a trek the last their durable, they’re comfortable and we have become a trek family. Thank you for not taking advantage of us and creating such a durable long lasting handsome bite.

I've had my Trek FX4 for 9 years and I still love it.

As advertised. Arrived on time, good condition and very nice bike!

I was frustrated during my first encounter with the support chat line. They provided me with the number of the parts I was requesting, however upon receipt turned out to be incompatible with y bikes.

During a very lengthy conversation with Tiffany she discovered that one of the part numbers was incorrectly recommended and suggested that I order the correct part. That has been done and is in processing of being shipped.

She verified that the other part number was correct for my Viper Red bike but it does not fit correctly. I am waiting to see if the new ordered part does fit on my bike but not sure it can be obtained in the correct color.

You are welcome to check the entries that were made into my account profile.

Thanks,

Name removed