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Customer Testimonials
Ease of ordering. Merchandise selection is average, however pricing is a bit on the high side in comparison to similar items at other retailers. I don't like doing free advertising for merchandisers that advertises their own brand.... and you want me to pay to do this?
I have 2 Treks now and it is great having a local shop to service Trek specifically. Everyone is extremely knowledgeable and helpful at Trek Boise ID.
Easy ordering as well as free and easy returns with a Trekbikes.com account.
Easy to use and fast shipping.
when buying tires, trekbikes gave me option to send to
Free shipping of tires to my home;
Speedy service quality products
Easy to order, easy to find what I wanted. A local Trek dealer claimed that the product I needed (29+ tires) were not available through them. True or not, the rough part of being a bike retail store is that "I can order it for you" isn't a valid answer any more. I can order it too. Thank you for making it easy to find what I needed instead of having to scour the web to find the right tires.
Good price, fast shipping.
Fantastic sales
Easy to find part, good description, prompt delivery.
I bought the Emonda SL5. I love it. Smooth, fast ride. I gets up the hills with great ease.
They went above and beyond and did what I need and more. I’m super grateful for such an awesome staff.
Their support
Availibility of merchandise, fast shipping, great customer service
Quality gear delivered on time
Good sale on the bike, and shockingly fast shipping
Great bikes, and excellent staff in Columbia TN! Thanks
CS representative provided a nice video solution from YouTube that answered my question/confusion!
Great staff and communication at the Trek Store in SLC.
They fixed my bike in the time they allocated an seemed genuinely interested to make sure the bike was working for me an my family.
Very informative! A good research tool.
Great quality bikes. Our local store has staff that are friendly, knowledgeable and welcoming. They don’t mind working on other brands of bikes. Always courteous and professional.
I love the design and color scheme.
Easy to use
Quick delivery
Ability to order my bike and ship to a retailer for assembly. Very smooth process.
Very accomodating! and pleasant CSRs.
Great Customer Service
Easily found what I was looking for and had it shipped to my local store for free
Great products from trek, and I Love their 30 return policy! Although I have only returned one Item, medium size shorts didn't fit. I really love my Bontrager kovee Pro wheel set!
Very lovely customer service and an easy return process!
This would be a "10" but Trek bikes said they would not honor if there was a defect in my bottom bracket on my 2015 Trek Madone since I was not the original buyer.
Currently it isn't an issue but if it does become an issue, I would think that Trek should honor the warranty regardless of the owner.