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Customer Testimonials
I just love it!!! My trek speed concept is, literally, a rocket! I have won some triathlons with that bike!
Best bike in the world
Your staff actually ride bikes, have relevant experience, and can articulately answer questions.
Your phone staff are a key reason that I recommend Trek and will buy more Treks. That along with excellent engineering, manufacturing, quality, and value for money.
But remember, don’t drop the ball in any of these areas or you’ll drop right off the list!
Bikes aren’t cheap, they’re made to be ridden, and should last.
Nice and easy!
Jason Schmacher offered outstanding customer service to fix my rear Madone Aero brake issue. The incentive was great. My Trek Madone 9.2 rides like new.
Love the bike shoes and a very easy return policy.
Ordered the Trek Boone 6 online. The bike came in very quick and was easy to assemble. I LOVE this bike!! I will order again in the future.
Great price quick shipping and product was as advertised!
Great Bikes, Awesome Clothing and Accessories! Trek/ Bontrager have been my go too for all my cycling needs. Highly Recommend!
Actually, being able to shop different models
The order process and the time it took to receive the order was very efficient and quick.
It was easy. Shipped to my local dealer in no time.
Lot of information about the bikes, on accessories, could do a better job of what will fit. I added a kickstand to my Trek FX 3, did not want the adjustable style. Fortunately someone in a review stated that it fit their FX 3 perfectly.
Website is easy to navigate, great product offerings and the sale items are reasonably priced. Makes it easy to be brand loyal.
Easy all the way around!!
Thank you 😊
They had exactly the right rear carrier for my Trec bicycle. The instructions were clear and installation was within my abilities. Looks terrific
Well boxed, timely delivered. Price was reasonable. All the parts needed arrived with the carrier. High quality product.
decent value, quick delivery
What is on sales
Customer service rep was very helpful. The 30 day return policy made me feel a lot more comfortable about buying a bike online.
Found what I needed for a replacement part for my bike. It was fairly easy to use.
I absolutely love your high-quality products. I've been buying Trek products for years and have never had a bad experience.
It was easy, and offered a good selection of quality products at a good price.
BEEN A LOYAL TERK CUSTOMER FOR 40 YEARS
Easy to use and great options on delivery and returns.
The amount of detailed photos and ease of ordering was amazing! After watching hours of bike reviews and learning about components and upgradablity, Trek was an easy win. Also, really appreciated the color schemes of the bikes - makes me proud to own one.
Fast shipping, great products. Multiple Credit card charges were confusing at first due to order being shipped in split sections. But customer service did a good job explaining what was going on.
It was simple to use.
It was good. Wish the web site was more detailed about the rack I bought and returned.
Overall it was ok
First name removed
Absolutely love that I can have small parts shipped to my local shop for free.
Trekbikes has great products! Everything is 100% perfect & their products work out100% perfect for me!
Great customer service with Trek all around throughout the compsny.