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Customer Testimonials
Everything was very easy ordering my bike! The bike was shipped out quickly and the bike shop in Germantown Tn could not have been more friendly. Just an overall great experience. Thanks
The bike was priced very fairly, Since the bike was used I had a few questions about warranty which were quickly answered via the chat feature. I purchased the bike on a Friday afternoon and the bike was at my house 4 days later. The packaging was awesome, very secure. The bike arrived in the same condition as represented on the web site. The tool kit was great, I put the bike together on my lunch hour and took it for a quick ride. The bike is awesome! I saved a lot of money and have a bike that is basically new for $1700 less. I will always check to see what is in the red barn before making a purchase again.
good quality merchandise i could pick up at store
Easy, quick delivery to bike shop.
I like the quality of the bikes.
Easy tutorial on measuring for fit. Love that I could order my bike to my local shop and have it set up and ready.
Great starter bike for me. I ride it one to two times a week mostly on roads and it’s been a great experience so far. Very easy to use and light weight so it is easy to transport.
Excellent service
I own three trek bikes, and that goes to show I’m partial to them!
Prompt shipping
Great products and love the 30 day trial policy even though have only leveraged it once. Site is easy to use and has the right filters. Only complaint is Feel like things are often out of stock which is kinda a pain.
Would be great to see more functionality built around shopping online for the stores. Easier to navigate inventory across multiple stores.
Quality product
Great recommendations and sales price.
The X-Caliber 8 is an awesome bike and I am totally enjoying my riding experience. The staff at my local Trek store have been very knowledgeable and courteous to my questions. Thank you Trek!
Ordered a part for my townie d7 bike . The lady was very helpful with getting me what I needed.
Always have the products needed and never experience any problems.
Excellent costumer service! I highly recommend buying from Trek Pasadena, purchasing experience was seamless.
Items are in stock, excellent communication, and extremely fast shipping every time.
Good local service at Eddy’s, emonda alr is a great frameset
"I had intended to purchase the bike from the Elmwood store in Kenner, Louisiana, but unfortunately, the manager, Cris, exhibited prejudiced behavior through his rudeness and insults. Consequently, I opted to make my purchase through the Trekk online store instead."
Great bikes and products. Company stands behind their warranty. Serice is prompt. I have been very happy using Trek for all my cycling needs.
The Red Barn purchase. The fact that I could get the specific bike I wanted for $2000 less.
Easy way to buy and fast delivery. Sizes are accurate
Ship to store was great.
Always great service!! Last contact was Tiffany, terrific representative! As a matter of fact, everytime I call Trek, I receive superb service!
Thank you.,
Arthur Ariaz
It was easy.
Local shop is very involved in the biking scene. I also feel that my Roscoe 7 is a a quality bike and it’s made me into a cycling addict!
Great product, price, and service! Thanks!
Ease of purchase, customer service, bike quality
I always get great customer service. I get help and answers quickly.