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Customer Testimonials
The customer support was great
Bike and gear I purchased were delivered fast.
Prompt delivery after ordering on line. Store personnel were very helpful when picking up the bise
Friendly and knowledgeable staff
I needed. You had it. It was sent quickly. Exactly what I needed.
gk
Easy to use
First, Gene at Trek bicycle shop on Ft Lowell Rd in Tucson is the sole reason my wife and I purchased Trek bicycles.
Trek online has been a great tool to make purchases as we made our decisions after visiting the store and getting all the facts from Gene and the Trek Tucson team.
Good bikes
Always good experience I own 2 treks myself
Service is great!
My Trek bike was delivered to my local Trek store 2 days after I placed the order. Assembled on the 3rd day and I took possession on the 4th. Can’t beat that service!!
Name removed
Good service; fast delivery.
I like everything about it!
This is my second Trek bicycle (2020 Powerfly 5), have over 10000 miles on it with no problems so far, what else can I expect from a good brand?
Beautiful design, well made, durable & reliable bikes. So, can’t think about any other brand!
Just hope that you will continue to put Bosch systems on your ebikes which is the most innovative, most reliable & the best system that I’ve seen.
Waiting for release of 2025 model to buy one.
Joe at the Roseville CA store is a hard working answer accommodating guy!
World-class bikes and superior suppprt!!
It was an easy and smooth experience. I was able to browse the various Mtn bikes and see which had the specs I wanted for the right price. Check out was easy and I liked the fact I could pick the dealer choice I wanted to pick up the bike rather then be forced to one. Overall I rate it 10/10 and plan to mention to friends and family if they are looking to get into cycling.
Great designs; environmentally sound; and fairly priced considering the technology, materials and design.
Thank you for the quick response to an issue I had with the helmet pads I ordered.
Great
Very professional and they work hard to meet your needs.
Trek seems very customer service oriented
The staff at Trek in Mandeville, LA were super helpful and helped me find the perfect bike for my needs and goals. I will be back in the future for all my cycling needs.
Lame communication with customer.
Still,4 weeks later, cannot register my new bike.
Although Trek suppliers had supply chain issues, they went above and beyond to make it right and ensure their customer was happy with their purchase.
Great job!
What a great experience buying a used bike through the red barn program. My son wanted a bike that was no longer in production so I took a chance on a used one. The bike showed up expertly packed, serviced and ready to go. It was in pristine condition. Highly recommend the program and Trek bikes all around.
Rapid shipment of part ordered.
price, selection and prompt delivery
Online ordering of exact replacement parts with great updates on availability and shipping updates (which are usually free)
Love the helmet!
I purchased the Verve3 and am completely happy. It is exactly what i wanted in a smooth functioning upright ride around town and some distance beyond.