Customer Testimonials

Everything

Trek is fast and reliabke

All my experience with Trek was top notch until now !

The site is easy to navigate through and pick-up from my local store was a seamless experience. I enjoyed it so much that I applied for a job there.

Always a good experience with this company.

The shipping is fast and quality of the parts received is good

It was easy to use..

They are very kind And beautiful models

I use a trek shop in Dublin, CA and they are great therefore I buy from Trek when possible to show my loyalty.
Product was available, priced competitively and free shipping.

Prompt delivery. Clothing at different price points.

I purchased 2 pre-owned bikes online. I had a pretty frustrating experience at first. The bikes were shipped quickly but both boxes tore open on the ends during shipping. Fortunately, the bikes were well packaged and still protected. However, I was missing one part. Assembly was difficult. The videos and booklets were not specific to my bikes, so I did not have the information I needed. I could not get the SRAM AXS shifting to work. I called Trek customer service and spoke with Mara Beebe. She was fantastic! She addressed all of the problems with follow up emails with the additional information I needed for assembly. I had to contact SRAM customer service regarding the shifting and they were able to resolve that problem. The missing part is being shipped to me soon (I hope). Because customer service was so helpful, I would highly recommend Trek! I have been a Trek customer for the last 30 years, with countless road, mountain, touring, and kids bikes. The bikes are among the best!

P.S. The bike trade in program is a joke! My local Trek dealer agrees. You were going to offer me $250 for my $5,000 bike that is only a few years old??!

ALL THOUGH I AM NOT HAPPY WITH THE DOMIE AL .i WOULD LIKE TO RETURN IT FOR A DOMANIE SL6 ..DONT THINK THIS IS POSSIBLE .THE EXPERIANCE IS EASY AND FUN ANTICIPATING A NEW BIKE ..i HAVE HAD MANY TREKS OVER THE YEARS AND THE PRODUCTS ARE FINE ROAD AND OFF ROAD MACHINES THANKS
DOUG Last name removed

Trek is great quality and the best thing about using the web site is researching prior to visiting a Trek local shop. That partnership makes me feel good about buying Trek.

My son is very happy with his bike (Pre-Caliber) and we both are impressed with our new helmets.

The site is clean and easy to navigate. Follow up on shipping status was great too.

I didn’t have to pay for shipping. 2-3 days to get parts. Local American Fork Utah Trek shop staff is very accommodating, helpful & hard working

Was easy to find the parts I needed and they were shipped quickly.

Quality is top notch and design is right on for your personal choice in bikes

I really like the smooth shifting of the gears and the trigger shifters. I love the orange color of it too. It’s a great color for getting noticed by drivers on the roads. My Verve 1 is a great bike for my purpose of riding. Great quality.

Nephew was very pleased with his racing shirt.

I have always had a great experience whether shopping online or in the store.

Awesome service

Yes so far I do. Plan on long ride this weekend.

I like how easy it is to buy the parts I need.

Very professional and knowledgeable informative they have the best return policy.

Easy shopping, fast shipping, good updates on orders

Great staff at the Downtown (now Slabtown) Portland location. They always remember my name even if I come in only a few times a year.

Good, helpful people. Like the bikes.

The bike was packaged superbly! No problems following the instructions. The Domaine, pre-owed, was in great condition-clean, like new and the gears shifted like buttah. Very happy with my purchase and will def recommend.

easy ordering on line. Great service from the trek dealer in West Bend when it came time to pick up.