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Customer Testimonials
Everyone in the store is super nice and helpful!
Great sale for a helmet and I always shop trek products 1st before looking elsewhere.
Easy to navigate site, great products.
Great products at reasonable prices.
Ease of use
Excellent products. Prompt service
I can’t imagine working with another cycling company than Trek. Never had any issues. Have only had great experiences.
You shipped the helmet I wanted quicky, and it matched my order.
easy to order
The customer service at their online chat portal was very nice & helpful. They helped me find the rear rake & ergonomic hand grips that fit my Electra Townie. I won’t hesitate to buy from Trek again if I need something.
Hassle free shopping experience.
Good quality bikes and in-store service. The pricing is fair in comparison to the value of the bike.
I love my bike. I am 225lbs 6' 2" and the bike easily gets me around town. While pedalling I easily get up to top speed. The app is great and allows you to see how much battery you have and how much or little you might need to pedal. Even using pedal assist with the "Big Gear" on uphill rides is easy.
I was able to find the tires I needed and get them shipped and installed at my local shop.
Fast and convenient!
They are well built, stylish, and last decades. I have them from the early 80s.
Bought a great helmet in the color and style I wanted that was delivered in a timely fashion for a great price.
Very good customer service. Thank you
Easy ordering. Everything went smooth and delivered as expected. Phat Tire in Bentonville, AR was great getting it assembled and contacted me for pick-up.
great price and great return policy
Quick shipping, good packaging. Another great rear wheel.
Easy to find what you are looking for. Only thing is I wish you had more bell options. There’s quite a few products out of stock.
Friendly local store for pickup
It was easy to use and find the products I wanted
Easy transaction and quick delivery.
Prices were good, selection great, and shipping was fast.
Great experience. Local shop was helpful and had bike ready for pickup within 24 hours.
Prompt and well packaged.
Time from delivery to store was quick, staff was very friendly and knowledgeable. Whole experience was way better than my previous two bikes
I was able to order a helmet directly from trekbikes.com and have it shipped for free to my local store. While I was comparing styles, I inadvertently added an extra helmet to my shopping cart and accidently ordered both. The chat feature allowed me to contact a customer service representative who immediately took care of my mistake so I was able to easily get just what I wanted. Thank you!