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Customer Testimonials
Item I needed, a light mount, was in stock and shipped quickly. I got back lights back on and got back on the road safely.
Great customer service!
Simple and easy!
It was a seemless process to order my bike shorts. My sister-in-law recommended your co. and the product. I did get to visually see them first and that really was the deciding factor. Because of shipping cost I ended up ordering 2 pair because it didn’t change. They were shipped and delivered in a reasonable amount of time too.
The price of the bibshorts I ordered seemed within normal range. They shipped promptly and arrived before the projected arrival date. The quality meets my expectations for Trek gear.
Trek makes good products and trekbikes.com makes it easy to get them
Parts were available online and were shipped quickly. Parts arrived a day early and were exactly what I needed.
The cool feature of having the bike already assembled was a great feature. The Bike shop, Covina Cycling, was very helpful. The website was easy to use along with adding accessories.
The process for ordering the two bikes as well as the process for picking them up at Jax Bicycles in Irvine was great. They were very helpful and knowledgeable. Kudos to the team! Highly recommend that location and the process of purchasing online.
Fast easy service.
Easy ordering and item shipped timely.
It's great!
fantastic however many accessories on the website i can get cheaper elsewhere
Great product at a reasonable price. Shipped to a local bike shop, they assemble free of charge. Most of the other online bicycle shops that I looked into charged a fee for this.
I contacted Trek as I bought 2 tires which both failed due to old rubber issues causing air leakages, with one cracked and bulging. The support person I worked with was courteous and caring, and sent me some tire sealant for my troubles and expenses incurred resolving these issues.
Great customer service. Fast shipping with on line orders. Thanks!
Fast delivery and shipping options. I liked that trek would ship small items to a shop for free.
Sale prices weren't bad. Received items in a timely manner. Like 30-Day satisfaction guarantee on an order.
it's easy to use
I was able to purchase the exact bike and color I wanted at a super sale price! Then I had the bike shipped to my local bike shop for assembly and fine-tuning!
I like the layout of the stores and the selection. Every one is kind and knowledgeable.
Excellent customer service. I ordered a wheelset online, came with defects, they helped me get a replacement with no hassle.
Ease of ordering and prompt delivery
Had the parts I needed, the parts arrived quickly with no issues
In store experience Egg Harbor Township great
Ordering and receiving items is quick and easy.
Great company! Great products!
Then can go to Trek and discuss issue with Trek technical people.
Easy to use
l ordered and received bibs, bottle, and helmet in good condition within 5 days on standard shipping. Sizing and product descriptions were accurate as posted online.