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Customer Testimonials
No complaints at all. Both bikes ride like a charm.
Fast shipping and my orders are always accurate and packaged with care.
The customer service was excellent. The Trek employee lives near me and delivered my bike to save me from having to make a second trip.
Received my products on time and exactly what I ordered.
The SLR-9 is a beautiful and fast bike. Glad I dropped the coin to get the best!
Easy and friendly pick up! Helmet seems to fit.
Excellent customer service and the bike is fantastic!
It was great to just have my items shipped to my local bike shop where they were installed
Customer service was incredible. Richard went out of his way following our conversation via chat to reach out to the team and get ahold of what I needed.
Excellent experience, the online chat tech was able to easily and quickly fix my problem, and they rush shipped my part so I would have it on time for my MTB race - Thanks!
Ease of use
Great bike
Fast delivery of an excellent product
Had to return a bike and reorder a new one with the help from Tiffany Duffield and Christopher Skipper the entire process was seamless and resolved extremely professionally..Much thanks to both of them for making my experience with Trek a joyous experience!
Like the bikes god value constantly updated technology pretty good service
Great service
Overall it is a plus. But specs for some items seem vague or non-existent. Along with model , year compatibility.
Great high quality products, warranties and shipping turnaround. Trek and it's affiliates are customer facing in the production of innovative and safe equipment.
Order a random small part online and it came damaged (due to the mail). Was so happy to be able to call and speak with someone who sent out a new part right away. Great customer service!
Had exactly what part I wanted. Good price and quality. Arrived soon after purchase
It was a great sale, and a quick and easy purchase. Free delivery to our local bike store.
It was easy and fast and they had the exact parts I needed
Good gear at reasonable prices.
Excellent storefront. Plenty of options and quick free shipping. Also, very easy to see if your local store(s) have items in stock.
In the event you order something and want to return it, they include a return shipping label with the order. No hassle of paying for shipping yourself or contacting them to have them create a return label. But, the best thing is you can just take the item back to a local store for a refund also.
Love the live chat support
I like the quality of products that are available. Service is prompt. Website is easy to use.
Easy and simple process.
Great product and shipping
Easy order process
excellent