The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 12, 2025 — Rated 3 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid 35$ for 1 8x10 of me graduating. A picture that costs less than 2$ to take and print. My face is super red for no reason (all the other ones my parents took aren’t red) and the picture isn’t even a full body shot. I only got a picture because I didn’t have a choice since I did want at least one of me on the stage.

Report a concern   January 12, 2025 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

What I liked about your product was the pictures we're crisp and clear.

Report a concern   January 12, 2025 — Rated 10 out of 10 by D.Y. The Grad Team
What do you like about our products and services?

I like that the people reply back very fast and that they give me what I asked for on a timely manner. I really like texting and that was very convenient for me. They also reply back fast on email as well, which is good too. Very professional staff and everyone is great at what they do.

I never really do reviews, but i really enjoyed my time and also recommended my fiance to take his graduation photos when he is ready. His school is university of Baltimore County (UMBC) I feel like yall should go to that school as well because they don't have someone like yall to take their graduation photos. And it sucks because most of the people there use their phones to do it and call it a day

Report a concern   January 11, 2025 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

The whole process - right from the arrangement of photo taking to delivery. All very smooth

Report a concern   January 11, 2025 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Order some photos and they turned out great. Received them quick also

Report a concern   January 11, 2025 — Rated 10 out of 10 by F.D. The Grad Team
What do you like about our products and services?

Pic is beautiful and the process was easy. Thanks

Report a concern   January 11, 2025 — Rated 10 out of 10 by B.B. The Grad Team
What do you like about our products and services?

Prompt and on time delivery .

Report a concern   January 11, 2025 — Rated 4 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven't received my pictures

Report a concern   January 11, 2025 — Rated 10 out of 10 by M.T. The Grad Team
What do you like about our products and services?

The digital package was just what I needed

Report a concern   January 11, 2025 — Rated 8 out of 10 by D.H. The Grad Team
What could we do to improve?

Prices are high. Photographs were quite good, thank you.

Report a concern   January 11, 2025 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Easy to order online

Report a concern   January 11, 2025 — Rated 10 out of 10 by G.H. The Grad Team
What do you like about our products and services?

We love our pictures! We didn’t realize this would be available so we were pleasantly surprised. Thank you!

Report a concern   January 10, 2025 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

They came in a timely manner

Report a concern   January 10, 2025 — Rated 9 out of 10 by K.R. The Grad Team
What do you like about our products and services?

High quality photos with a nice variety of poses.

Report a concern   January 10, 2025 — Rated 5 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

No directions were provided in advance at the ceremony

Report a concern   January 10, 2025 — Rated 0 out of 10 by M.F. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos arrived damaged. I emailed to request a replacement and have not received a response.

Report a concern   January 10, 2025 — Rated 0 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

My photo came bent in their very weak packaging. They were also slightly wet.

Report a concern   January 10, 2025 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Got the picture very quixkly

Report a concern   January 10, 2025 — Rated 10 out of 10 by V.R. The Grad Team
What do you like about our products and services?

The photos were great and they came very quickly

Report a concern   January 10, 2025 — Rated 9 out of 10 by D.W. The Grad Team
What do you like about our products and services?

Pic still there

Report a concern   January 10, 2025 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Excellent job on capturing the key moments before and during the ceremony!

Report a concern   January 10, 2025 — Rated 7 out of 10 by M.L. The Grad Team
What could we do to improve?

Easy enough to do, but thought very expensive for digital photos.

Report a concern   January 10, 2025 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

Fast delivery and nice quality picture

Report a concern   January 10, 2025 — Rated 7 out of 10 by K.H. The Grad Team
What could we do to improve?

Better pricing.

Report a concern   January 10, 2025 — Rated 10 out of 10 by A.G. The Grad Team
What do you like about our products and services?

The picture quality were excellent

Report a concern   January 10, 2025 — Rated 6 out of 10 by N.A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a mug with a my photo on it. The mug is very low quality. The picture is blurry and doesn’t look like me. I don’t recall selecting any touch ups option, but it looks edited. I was willing to overlook the photo, but even the name of my school is very grainy. My sister has bought two photo mugs of the same size (from a different company) and they’ve always turned out great. I didn’t expect mine to look so bad. I don’t think you should offer these mugs if the printing is going to be so low quality.

Report a concern   January 10, 2025 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Super fast! Great pictures.

Report a concern   January 10, 2025 — Rated 10 out of 10 by C.T. The Grad Team
What do you like about our products and services?

I received the photos in a sh I rt amount of time. Great pictures

Report a concern   January 10, 2025 — Rated 9 out of 10 by K.W. The Grad Team
What do you like about our products and services?

My order was received quickly. When an error was noticed on the misspelling of the school name it was corrected immediately and my order was resent immediately.

Report a concern   January 10, 2025 — Rated 0 out of 10 by G.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I received my pictures damaged and have not heard back from customer service


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