based on 9906 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great selection and pricing
Great products and services! Thank you.
The 8 X 10 I received through the mail was not protected. It was sent in a white thin envelope and no support (cardboard) on each side of picture. It was stuffed in my mailbox and bent. The mailing is my only complaint. Thank you!
I, and more importantly, my graduate grand-daughter were very satisfied with the photos and the services you provided. Due to some ongoing health issues I was unable to attend her ceremony so the photos were very much appreciated.
Talk with the practice team to show where the photographers are going to be.
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Quality
Ease of ordering, prompt delivery, quality photos.
It was cool that you were able to take so many pictures and then use face recognition to find all the pics of my daughter, but the cost was way too high, especially considering how much I have paid to OSU over the last few years. $40 for a jpeg seems way too high
Thank you for being kind and inclusive to everyone
The process of ordering and receiving our photos was easy, efficient and delivered in a very timely manner
I do like the portrait pictures with the different backgrounds. I especially like that I can simply get the digital file. I like to create photo books and the digital files allow me to do that.
Got bombarded with texts/emails to buy. Even after I’d purchased. Then in the mail. The prices were outrageous for most of the same photo with a green screen background image. Or zoomed in version. I guess you’re trying to give options. But it just felt a cop out & a way of trying to make even more money for purchasing same photo but different background. Rip off really. There were shadows on my son’s face. Which I didn’t notice until I’d paid for the pictures. Even if in had noticed beforehand it would have cost even more crazy prices for you to edit! As a professional photographer that’s not new to graduation ceremonies, we’d expect much better quality photos.
I wish there had been a prior notification about the photography schedule. During the event, I wasn't aware that multiple photos would be taken beyond just the two planned settings. Knowing this in advance would have helped me prepare and be more camera-ready—like ensuring I was set up and smiling for the shots. Additionally, it would have been better if the portraits could have been taken ahead of time, while the graduates were waiting. As the ceremony went on, it became increasingly uncomfortable; I started to feel sweaty, and my makeup began to wear off. Taking all the graduates' photos beforehand would have likely improved the overall quality of the images.
Very good photos
Wide selection of photos
We pay out our butts for our kids to attend college! Then have a crap graduation because they aren't getting their doctorates! Then you expect us to pay out our butt for pictures! Not a happy parent all the way around!!
I was really disappointed that no pictures were taken of my son receiving his diploma or shaking hands with the president of CNM. I was looking forward to framing a close up photo of my son in his cap and gown. None of the photos taken were up close and just of him. I did order a couple photos, but not as many as I would have had better photos been taken.
I have not received the pictures I have purchased.
Lower prices for individual and group prints
Quality & Quick
5x7 prints ordered arrived in a reasonable amount of time from ordering. Print quality is good!
Have better focus on the digital photos
Technically it wasn’t you or your team! It was the person taking the pictures they were horrible! Mouth open without any warning, tassel in his face no warning or notification stating hey ready or smile. Would have ordered more if pictures were nicer!
Mahalo!
Came in an reasonable amount of time very nice pictures!
When I received my photos, one was torn on the side
Pictures were great!!
Ability to customize purchase. Prompt delivery
Shipping on my photo order is slow. I'm still waiting for my photos that were ordered over two weeks ago. I know that there is a disclaimer stating that the photos can take up to three weeks to arrive but sheesh, I didn't think it would actually take three weeks.
Great photography and fast delivery.