The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 10, 2025 — Rated 0 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   January 10, 2025 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Great photos, quality and turn around!

Report a concern   January 10, 2025 — Rated 10 out of 10 by B.W. The Grad Team
What do you like about our products and services?

The photographers were very sweet and the photos were amazing!

Report a concern   January 10, 2025 — Rated 10 out of 10 by O.R. The Grad Team
What do you like about our products and services?

Staff was friendly and helpful. Ordering from site was easy to navigate🙂

Report a concern   January 10, 2025 — Rated 2 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos looked great on the website. The magnet that we ordered has been edited beyond recognition. It appears as if a preset/ filter was added to sharpen the eyes but soften the skin. It looks like my son is wearing heavy mascara and that he and the president gained 200 pounds. The under eye softening removed all detail from his face.

Report a concern   January 10, 2025 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

Efficient

Report a concern   January 10, 2025 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

Greats pics!!! So appreciate this service as our seating didn’t allow close up picture opportunities during the graduation ceremony. Thank you!!

Report a concern   January 10, 2025 — Rated 7 out of 10 by J.B. The Grad Team
What could we do to improve?

Overall experience was good, I appreciated that you had photographers throughout graduation and a station for taking photos prior to receiving our degree, and the process for identifying ourselves was quite easy and appreciated. Having received my photos, I find that they are rather grainy and lacking the quality I think I expected from professional photographs. Overall, happy with the experience and appreciate you being there to capture this moment, just wished the final product was a little better.
Thank you!

Report a concern   January 10, 2025 — Rated 10 out of 10 by T.O.H. The Grad Team
What do you like about our products and services?

beautiful pictures for a moment to record the memory forever in pictures Thank You

Report a concern   January 10, 2025 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

It was fast and easy to decide what I wanted

Report a concern   January 10, 2025 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Photo Ed were great and shipped quickly.

Report a concern   January 10, 2025 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

Quick! Clear good pics!

Report a concern   January 10, 2025 — Rated 2 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn’t have an option to change the backdrop to a solid, neutral color

Report a concern   January 10, 2025 — Rated 10 out of 10 by B.N. The Grad Team
What do you like about our products and services?

Great staffs, helpful

Report a concern   January 10, 2025 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Very pleased to get an incredible photo of my son.

Report a concern   January 10, 2025 — Rated 10 out of 10 by E.H. The Grad Team
What do you like about our products and services?

Fast service and good prody

Report a concern   January 10, 2025 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

Easy transaction, photos are great quality!

Report a concern   January 10, 2025 — Rated 8 out of 10 by T.D. The Grad Team
What could we do to improve?

I would prefer to have the photos back before rating The Grad Team but the ordering process was easy and I was impressed by the poses that we were given to choose from.

Report a concern   January 10, 2025 — Rated 3 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My name tag was paste a little crooked not straight. Other then that it seems nice. Thanks

Report a concern   January 10, 2025 — Rated 8 out of 10 by J.E. The Grad Team
What could we do to improve?

The choices of photos were limited, and the prices seemed a little high

Report a concern   January 10, 2025 — Rated 0 out of 10 by J.E. The Grad Team
How did we disappoint you and what can we do to make things right?

A total scam. Smart to tell people not to take their own pictures when you put all of them behind a paywall. Evil.

Report a concern   January 10, 2025 — Rated 3 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices were a bit excessive.

Report a concern   January 10, 2025 — Rated 5 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I felt like the clarity of the pictures could have been better as well as the lighting. The website was great and easy to use.

Report a concern   January 10, 2025 — Rated 10 out of 10 by J.S.C. The Grad Team
What do you like about our products and services?

They were very helpful.

Report a concern   January 10, 2025 — Rated 6 out of 10 by R.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The pricing was way too expensive.

Report a concern   January 10, 2025 — Rated 5 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Felt rushed. Didn’t get good pictures.

Report a concern   January 10, 2025 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

Excellent service!!!

Report a concern   January 10, 2025 — Rated 10 out of 10 by M.J.B. The Grad Team
What do you like about our products and services?

Quick service, photos good

Report a concern   January 10, 2025 — Rated 10 out of 10 by E.P. The Grad Team
What do you like about our products and services?

Good quality. Fast service.

Report a concern   January 10, 2025 — Rated 0 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos I ordered were damaged which wouldn't have been that bad if I didn't have to pay $25 for 2 photos.


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