based on 9906 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very easy to access and they offered individual buys not just packages.
Fast dependable delivery. Backgrounds, especially of the bell tower, are great memories of campus.
Photos were extremely overpriced.
prices were good, quality is good
You should have a piece of cardboard in the envelope with the picture. My envelope was folded and put in my mailbox, which in turn folded my picture.
It was easy to register for the photos, and they were delivered to my email quickly.
Excellent pic of my grandson receiving his diploma!
Send pictures in a more sturdy envelope, possibly cardboard or through UPS or FedEx. My daughter's envelope was torn and the pictures were bent. They were replaced, but this could have been avoided with better shipping practices.
I didn’t have to worry about sitting close enough to get good pictures.
The quality of the pictures and the background options were great! Ordering process was easy and the package pricing was affordable.
Fast and great quality
I didn't receive 1 of the photos I ordered
The picture came out bad. Photographers clearly do not know how to photograph people of color. However I was very surprised that id have access to the photos.
Good pics
The photos are blurry. Not good quality. Disappointed on how the pics turned out.
Prices
They captured many moments, including after the graduation ceremony with my family.
The photos were not that great and the packages were very expensive.
Pictures were great but prices a little high. I would have bought more if I could .
There was a piece of cardboard on the back of the pictures, but nothing protecting the front of the pics! Therefore, mine came w an indentation of some sort that IS noticeable :(
The close up pictures were blurry.
I reached out for help via the help email address and have still not received a response or help. I would please appreciate if someone would please reach out to help address my issue.
The corners of my pictures were bent. It was very disappointing considering the price we paid.
Very efficient -- but might have helped to have a third person fixing hoods and hair for the final posed photo... mine was upside down and my hair was still under the hood. OTOH, the photo is great -- I'm smiling and the lighting was perfect for all of the photos.
Packaging can be much sturdier and waterproof.
Great communication from The Grad Team! Pictures were available quickly and at a reasonable price.
Quality is really bad, glasses glare should be removed before selling these pictures. Not happy customer.
You guys are good. The reason why I rated you guys a 7 is because I got my graduation picture and it was a bit small for my liking. Other than that, my graduation pic was truly great with the American flag standing in the background behind me. Everything is top notch except for the size in my opinion.
Ordering was easy and the pictures were great!!
Picture taken I knew my eyes were closed & requested a quick retake, photographer said no had to keep moving with next graduate. When I got the proofs sure enough my eyes are closed. Sad because it is the one I really wanted, just finally walked across the stage all the hard work put in for that moment only to have a picture with my eyes closed.