based on 9906 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Price points are a little high.
The pictures were fine. Thanks
Very organized. Friendly staff. Adequate parking. Plenty of places to take photos. Loved the different backdrops. Photos very nice and reasonably priced. Loved the fact we could skip the speeches, as sadly through the years they have become so political instead of focusing on the graduates. Highly recommend.
Very quick shipping!
Received quickly
I ordered the slate photo. It was beautiful.
Your product was just Beautiful and great Quality! Would had loved to have them all! But I could only afford what I purchased! Very good job on the photos!
I ordered touch up and the tassel from my son’s graduation cap is stuck on his ear. I thought it’s obvious that needs corrected. Why wouldn’t the photographer notice that and fix it prior to taking the pictures.
Nothing
Received as ordered
The interface to view and order photos could be better. It's not efficient viewing back and forth between photos, the photos do not enlarge very much and the interface does not seem mobile friendly
I paid for pictures and still haven’t received them
My son's eyes were closed in his picture. I only ordered because I thought it summed up his high school years.
There was a variety of backgrounds.
Quick Service
I am very satisfied with the total package. It reflects a high level of professionalism.
Easily done via your website....Quick! Delivery of photos and other ordered products
Product support was very helpful when I received my first set of pictures. The first set was packaged in an envelope, and upon receipt, the package was bent and was wet. I called support, and she immediately resent new pictures and addressed making sure they were placed in better packing material to protect the pictures. Thank you for the awesome support!
Reduce your prices please
Everything was fine for me.
I have not received my order.
The photo is seriously grainy and blurry, and the photographer should have had him take off his glasses. There is a big glare on the glasses. So either the photographer didn't care or they wanted us to pay the extra to remove the glare.
my photos i ordered arrived bent
When my prints arrived the corners of every picture were bent. I would recommend better packaging for shipment
Received someone else's photo mug. Never received the 2 mugs I ordered. No response to emails sent to help@gradteam
Poor packaging - Photos sent in thin envelope with one piece of flimsy cardboard
Currently requesting refund through PayPal
The finish on the photo is outstanding. Makes it look amazing.
More than 1 pose to choose from
I think more announcements.
high cost and bad pictures while receiving the diploma. maybe have two cameras on the stage?
Commencement was very low stress - we didn't have to worry about much. It's run like a well oiled machine. I knew that going into it, but seeing it in action was great.