based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was a bit surprised about how pale white my daughters face looked on the picture. I paid for some retouching, but I feel it didn't work
Different backgrounds you have to choose from so many it’s hard to choose which one you want. Photo selection is amazing it gives you so many options till you will wanna go back to shop for more.
Quality, colourful and time to receive.
Good photos, and I was able to order a photo from a few years ago.
Too expensive
The options and the quality of the picture.
The quality of the digital prints were very disappointing. Looking at the proofs, you can't see that they are out of focus, or fuzzy even with touch ups. A complete waste of money and a let down of a very memorable event for us. We have others who will be graduating and won't do this again.
The quality of service was excellent, and there were numerous poses to change from.
I wish there were individual photos that didn't have other people in the picture
The backgrounds offer are not great and the design items are very juvenile for a college graduate.
Head close up is important and we didn’t get any
Quick, Easy to order and great quality!
Prompt service
The quality of the product was great
Not good quality. Turned out awful
Seemed to us the electronic option was way over priced. I’m sure that’s a popular option but $250 was a lot.
There were other students in my daughter’s pics. The camera never caught her smiling. All pictures are NOT capturing the monumental moment, it honestly looks like the shutter button was held down to take a bunch of shots. There was no effort & for the price, I’m liable to file a BBB complaint to document it all.
The pictures were beautiful and the price was reasonable
Instant contact with proofs and good prices - easy to order as well
Prices were quite high for not too big of pictures. When it came to the delivery, although I believe it’s the shipping companies fault, the pictures were lost for about a week. The picture in itself was great quality, and I looked phenomenal!
Very fast response to my email with a solution provided. Thank you!
The picture was great and came fairly quickly
Quality of the pictures.
The staff was super friendly! They made sure to offer pictures and scan QR codes. It was really lovely :) Only downside was price but makes since because of such a large venue, staffing, and photo varieties.
I got only one picture instead of 6. I am waiting for them to arrive or I will request a refund. If you are pricing pictures so high you need to be professional enough to at least send all of them.
I think some of the package options were confusing.
My photo once cropped has much lower resolution than expected (the photo had to be cropped due to off center placement of the subject). Additionally, my tassel was somehow photographed yellow instead of blue, likely due to a flash, which is an easy fix if photo editing software is available. When I reached out with questions regarding this situation, if my subject could be moved without cropping (again a very simple fix if there is appropriate software), or if I were to pay for editing if that would be fixed, to which I never received a response.
That being said, I'm grateful to have these additional photos from graduation, especially in a group photo with my friends. However, the ones taken on my cell phone that day are much better quality, which is astounding considering the dated technology of my phone, as well as the cost of the prints ($30+ for 2 5x7 prints)
Pictures came out clear and good!
Daughter had eyes closed in the posed pictures. It would have been nice if photographer had taken another picture. Had to order a candid shot with people in background but really wanted a posed portrait without eyed closed.
It has been two months and I have yet to receive my singular photo. The prices are also very high.