The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 6, 2025 — Rated 1 out of 10 by C.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo experience could’ve been better. There was not enough photos of the graduates to choose from.

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Wonderful pictures of our son that captured the important moments of his law school graduation as they happened.

Report a concern   June 6, 2025 — Rated 5 out of 10 by W.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Digital downloads are too expensive!

Report a concern   June 6, 2025 — Rated 9 out of 10 by C.L. The Grad Team
What do you like about our products and services?

Easy to order. Good candid shots

Report a concern   June 6, 2025 — Rated 0 out of 10 by E.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The insane and price of ordering pictures made me not want to purchase but I wanted those memories so I had to. I think it is crazy to expect college grads to be paying these prices for pictures. I also hardly had time i prepare for my headshot so it isn’t how I wanted it to be. Pictures should be done the hour before the ceremony since we were just standing around waiting

Report a concern   June 6, 2025 — Rated 10 out of 10 by P.P. The Grad Team
What do you like about our products and services?

The product quality is very nice. It was exactly as I requested and quick.

Report a concern   June 6, 2025 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

Just Awesome pictures. Thanks

Report a concern   June 6, 2025 — Rated 10 out of 10 by G.L. The Grad Team
What do you like about our products and services?

Clear resolution of photos and speedy completion of my order!

Report a concern   June 6, 2025 — Rated 4 out of 10 by N.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I received my pictures and both 8x10 had crease across the face of each photo very disappointed

Report a concern   June 6, 2025 — Rated 3 out of 10 by J.V. The Grad Team
How did we disappoint you and what can we do to make things right?

The ability to pick your choices better and more than one at a time.

Report a concern   June 6, 2025 — Rated 10 out of 10 by V.L. The Grad Team
What do you like about our products and services?

Pictures look wonderful and were shipped promptly.

Report a concern   June 6, 2025 — Rated 6 out of 10 by D.R. The Grad Team
How did we disappoint you and what can we do to make things right?

In comparison to previous grad pics of other siblings these pictues did not seem to be as professional. We would have liked to have a full length formal picture. Additionally I think the photographer could have been a bit better at capturing photos when the dipolma was received. Order experience was very good however as well as the prompt delivery!

Report a concern   June 6, 2025 — Rated 9 out of 10 by V.S.G. The Grad Team
What do you like about our products and services?

Lots of choices and many price points

Report a concern   June 6, 2025 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Easy to order and received quickly

Report a concern   June 6, 2025 — Rated 2 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Unable to download multiple photos without having to pay and only got to download the one without paying because my school paid for it essentially and sent us codes. Annoying emails sent daily despite unsubscribing multiple times. Egregious prices for any physical photos and didn't even get a second to fix my hair/wasn't told I had a hair sticking out of my cap so I would have to pay for additional editing which was also outrageously priced. My last college just gave us our photos with no issues and I had about 6 taken FOR FREE no code needed. Also, the identification set up to get notified for my photos was a mess for me to set up and I couldn't even upload or take a photo, I had to use a whole different device just to do that. I'm not sure if this company is directly tired to that but it didn't help the experience at all.

Report a concern   June 6, 2025 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

I loved all the pictures! Great ceremony and photographer! GO POKES!!!!

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Fast shipping. Quality photos.

Report a concern   June 6, 2025 — Rated 10 out of 10 by M.B.B. The Grad Team
What do you like about our products and services?

Efficiency

Report a concern   June 6, 2025 — Rated 0 out of 10 by N.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I’ve sent an email about the quality of these expensive photos and no one has responded to me.

Report a concern   June 6, 2025 — Rated 1 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Ridiculously expensive

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Ease of ordering, quality of prints and timeliness of receipt of order.

Report a concern   June 6, 2025 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Great clear photos and quick delivery!

Report a concern   June 6, 2025 — Rated 1 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality is extremely low. They charged me $125 feamed with three pictures. It’s literally a print out of separation of the pictures and a print out of my name and degree all in one. The frame was cheap plastic that I can buy for $0.99c. What a ripoff. Also the picture quality is not good especially the one on the stage shaking hands with the professor. It was dark. The other pictures were on the go. I mean there should be a better way of taking pictures instead of rushed picture right before getting on the stage. We waiting long time in line to get on the stage and that’s when the pictures should be taken in a relaxed environment rather than while rushing to get on the stage

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Can order online

Report a concern   June 6, 2025 — Rated 1 out of 10 by E.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn’t like the picture

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

The quality of the prints, the variety, prices and quick shipment!! I received HS grad photos from another company for Ralston Valley in Arvada and they were higher priced and not nearly as nice. Very happy with my order!

Report a concern   June 6, 2025 — Rated 7 out of 10 by C.W. The Grad Team
What could we do to improve?

While the pictures were nicely framed and you all got some lovely candid shots, I was very disappointed that we paid so much and the file sizes were only 1MB-1.5MB in size. For the money we paid, we expected nothing less than 5MB per file.

Report a concern   June 6, 2025 — Rated 10 out of 10 by D.F. The Grad Team
What do you like about our products and services?

My daughters pictures were very good quality.

Report a concern   June 6, 2025 — Rated 8 out of 10 by S.W. The Grad Team
What could we do to improve?

Lower the prices. It’s a little steep for single photos.

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

Easy to order and exactly what we wanted


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