The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 6, 2025 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Extremely fast and easy! I was expecting a longish wait but the pictures were here in a flash.

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.G. The Grad Team
What do you like about our products and services?

The woman who photographed us at the Allied Health Awards Ceremony was so friendly!! She was absolutely fantastic and made taking pictures fun and not at all stressful. She took some really good ones of me and my family that I happily purchased.

Report a concern   June 6, 2025 — Rated 4 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I really didn’t care for any pictures that were taken. I feel the photographer could have captured better angels. The hooding ceremony really interfered with the wardrobe so of course all pictures taken after that were terrible. I also would have liked a custom package option for the purchasing of the pictures.

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Beautiful photos, sent quickly and in great condition.

Report a concern   June 6, 2025 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

My pictures are very clear. The order i made came on time.I love it.

Report a concern   June 6, 2025 — Rated 7 out of 10 by S.L.B. The Grad Team
What could we do to improve?

Nice photos but very expensive.

Report a concern   June 6, 2025 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Continuous and timely communication with graduations tidbits, need to know information and reminders. All of which was extremely helpful and made the occasion less stressful.

Report a concern   June 6, 2025 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

Quick and easy ordering of a wonderful picture from my son's graduation.

Report a concern   June 6, 2025 — Rated 9 out of 10 by C.A. The Grad Team
What do you like about our products and services?

The pictures were great!

Report a concern   June 6, 2025 — Rated 2 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

There was no direction on which camera the professional pictures would be taken with.

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.V. The Grad Team
What do you like about our products and services?

I felt like the whole process went smoothly and we knew the expectations all the way through!

Report a concern   June 6, 2025 — Rated 6 out of 10 by S.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

The biggest sized picture arrived with some fray edges

Report a concern   June 6, 2025 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

Best pics he’s ever had

Report a concern   June 6, 2025 — Rated 2 out of 10 by A.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were not very well protected with the one thin piece of cardboard inside the envelope. My picture was creased to the point were I won’t display it.

Report a concern   June 6, 2025 — Rated 7 out of 10 by J.D. The Grad Team
What could we do to improve?

The pictures I ordered looked decent and I’m happy with them. It’s just the delivery/postal service I’m upset with because they came with damaged corners to the pictures. Not protected well enough in the envelope.

Report a concern   June 6, 2025 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

It was easy to order our photo. It arrived in great shape!

Report a concern   June 6, 2025 — Rated 0 out of 10 by S.A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality are bad and the prizes are too too too high

Report a concern   June 6, 2025 — Rated 10 out of 10 by H.W. The Grad Team
What do you like about our products and services?

It was great

Report a concern   June 6, 2025 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

Efficient

Report a concern   June 6, 2025 — Rated 4 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are just way too expensive.

Report a concern   June 6, 2025 — Rated 10 out of 10 by E.P.J. The Grad Team
What do you like about our products and services?

Website easy to use, prices are reasonable, and shipping was fast. Thanks so much for the great service.

Report a concern   June 6, 2025 — Rated 9 out of 10 by H.H.S. The Grad Team
What do you like about our products and services?

The photos were great but it could be better. I like them.

Report a concern   June 6, 2025 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

The service is fast and technologically advanced to help facilitate rapid and efficient response returns. Ordering was a breeze, and the turnaround time was quick.

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.E. The Grad Team
What do you like about our products and services?

Super easy and felt the pricing was reasonable.

Report a concern   June 6, 2025 — Rated 4 out of 10 by G.Q.J. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture were not as clear in person as they appeared to be online. Also wher taken the photos there was no way to remove background people to purchase photos. Everyone of my photos looked like I needed to pay more for them to look professional. Next year for my masters I will not be purchasing photos from this company I will get them done beforehand. I’m very unhappy with my over $100.00 dollars purchase!

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Ease of ordering. Fast service. Good quality.

Report a concern   June 6, 2025 — Rated 0 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The price for one digital photo copy is just ridiculous. If it wasn't for the grad wanting one (two really) I would NOT have bought anything. Also, from the selection of photos, there was another student right in the front smiling while my grad was in the background. There were two to three pictures like that. Lower the price of digital photos, especially if no cropping or added info on the picture is needed.

Report a concern   June 6, 2025 — Rated 9 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Picture quality and speed of delivery

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Great quality pictures and received very quickly

Report a concern   June 6, 2025 — Rated 7 out of 10 by C.J. The Grad Team
What could we do to improve?

No option to purchase single download of photo.


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