The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 6, 2025 — Rated 5 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the photos has a significant flaw. It's worth a refund or reprint.

Report a concern   June 6, 2025 — Rated 9 out of 10 by T.K. The Grad Team
What do you like about our products and services?

Easy to order, good products.

Report a concern   June 6, 2025 — Rated 7 out of 10 by G.F. The Grad Team
What could we do to improve?

Make the picture more affordable

Report a concern   June 6, 2025 — Rated 10 out of 10 by S.N. The Grad Team
What do you like about our products and services?

Pics were great!

Report a concern   June 6, 2025 — Rated 10 out of 10 by N.J.G. The Grad Team
What do you like about our products and services?

Quality pictures and nice background.

Report a concern   June 6, 2025 — Rated 9 out of 10 by R.L. The Grad Team
What do you like about our products and services?

Pictures turned out better than the proofs

Report a concern   June 6, 2025 — Rated 9 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Was surprised how nice it came out! Would have loved a better shot on stage receiving diploma but thankful for the one I purchased.

Report a concern   June 6, 2025 — Rated 1 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The cost for digital copies of my graduation photos was simply way too expensive, especially considering that the files already exist and require no physical materials to produce. Charging such a high fee for a digital product felt unreasonable and exploitative. For many recent graduates — most of whom haven’t even begun earning an income — this adds an unnecessary financial burden. It ultimately felt more like a money grab than a service meant to celebrate our achievement.

Report a concern   June 6, 2025 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

The products and services were great.

Report a concern   June 6, 2025 — Rated 3 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

We had to pay extra to get the photographers bright light off our daughter's forehead!

Report a concern   June 6, 2025 — Rated 8 out of 10 by R.B. The Grad Team
What could we do to improve?

Adjust graduates robes or ask them to do so before taking the picture.

Report a concern   June 6, 2025 — Rated 9 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Thank you so much for getting multiple shots of our grad! Posed and natural.

Report a concern   June 6, 2025 — Rated 3 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid extra for touchups and stray hairs - stray hairs were not fixed - didn’t notice any touchups

Report a concern   June 6, 2025 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

They are very professional.

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Super quick delivery, and photos were high quality. Very happy grad!

Report a concern   June 6, 2025 — Rated 10 out of 10 by D.T. The Grad Team
What do you like about our products and services?

Good pictures and easy and fast service

Report a concern   June 6, 2025 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Timely offering and delivery.

Report a concern   June 6, 2025 — Rated 10 out of 10 by N.C. The Grad Team
What do you like about our products and services?

It was very easy to order

Report a concern   June 6, 2025 — Rated 10 out of 10 by V.M. The Grad Team
What do you like about our products and services?

It was very fast and the pictures are beautiful.

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.J.W. The Grad Team
What do you like about our products and services?

Love the quality of the pics

Report a concern   June 6, 2025 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Fast turnaround, and they redid the touch up because they originally missed a pimple.

Report a concern   June 6, 2025 — Rated 9 out of 10 by S.L.E.H. The Grad Team
What do you like about our products and services?

quality of pictures, and when we ran into a problem with a download we got a quick response and a helpful attitude!

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.L.K. The Grad Team
What do you like about our products and services?

The pictures and the ease of finding them.

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.V. The Grad Team
What do you like about our products and services?

Nice photos

Report a concern   June 6, 2025 — Rated 7 out of 10 by L.D. The Grad Team
What could we do to improve?

The software to upload photos.

Report a concern   June 6, 2025 — Rated 7 out of 10 by C.R. The Grad Team
What could we do to improve?

The main picture of my daughter holding her degree was over exposed.

Report a concern   June 6, 2025 — Rated 10 out of 10 by B.B. The Grad Team
What do you like about our products and services?

Promptness; good quality photos; reasonably priced.

Report a concern   June 6, 2025 — Rated 9 out of 10 by N.H. The Grad Team
What do you like about our products and services?

Very quick turnaround and pictures were awesome!

Report a concern   June 6, 2025 — Rated 5 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Actually send the pictures before the 72 business hours. That is 9 days. It should not be overdue nor take 9 days. You have sent us the digital proofs when you solicitated us to buy the pictures. You should be much quicker to get the 6 digital photos to the people who paid $150 for 6 digital pictures. While the photos were good and we were happy with them, it was way too much time to get them.

Report a concern   June 6, 2025 — Rated 0 out of 10 by M.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the magnets is very poor.


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