The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 28, 2025 — Rated 8 out of 10 by M.G.D. The Grad Team
What could we do to improve?

I got the wrong cup, they fixed it, but ruined the surprise factor :(

Report a concern   March 28, 2025 — Rated 9 out of 10 by H.E. The Grad Team
What do you like about our products and services?

The photos were quality...I just wish the prices were a bit more reasonable.

Report a concern   March 28, 2025 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

I liked the professionalism, the quality products and how everything was done in a timely manner.

Report a concern   March 28, 2025 — Rated 4 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality of photos were subpar and was only affordable with a significant discount.

Report a concern   March 28, 2025 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

I love my pictures. The experience was easy. I am glad that you offered the pictures again because my pictures had gotten damaged. So thank you!

Report a concern   March 26, 2025 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Pictures were beautiful and captured a very memorable day ❤️

Report a concern   March 26, 2025 — Rated 10 out of 10 by P.S.B. The Grad Team
What do you like about our products and services?

Great and great pics

Report a concern   March 25, 2025 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

nice candid photos but I wish you have options for more studio like settings like I see in your ads, not sure if that was available at the time of graduation day or prior Thanks anyways!

Report a concern   March 25, 2025 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

This team made it easy to order pictures from graduation. Also I did like that they reminded me that they would be closing the picture excess so i did order another photo before the window closed.
Great communication easy to navigate the website. .

Report a concern   March 25, 2025 — Rated 0 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are sub-par, particularly for the price. There was only one photo I was really excited about to commemorate my graduation. Otherwise, they were flat, and not very good, and incredibly expensive.

Report a concern   March 25, 2025 — Rated 10 out of 10 by J.A.D. The Grad Team
What do you like about our products and services?

Good quality and prompt service.

Report a concern   March 24, 2025 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

we had a problem with the order and Laura handled it quickly and efficiently.

Report a concern   March 24, 2025 — Rated 10 out of 10 by N.P. The Grad Team
What do you like about our products and services?

Great options for packages and individual purchases. Several background choices.

Report a concern   March 24, 2025 — Rated 3 out of 10 by N.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture is blurry

Report a concern   March 24, 2025 — Rated 5 out of 10 by A.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I mean the options were not relevant to me and so I struggled with choosing the right package to meet my needs. I wish that it could have been more packages to choose from.

Report a concern   March 23, 2025 — Rated 8 out of 10 by S.C. The Grad Team
What could we do to improve?

The quality of the photos is high, but it was difficult to find any description of the different finishes available. I had to use other websites to try and understand them, and still ended up with a shiny finish, which I was trying to avoid. The prints came quickly and were protected from any possible damage in transit.

Report a concern   March 23, 2025 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

easy

Report a concern   March 23, 2025 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Very good quality photos, thank you.

Report a concern   March 23, 2025 — Rated 9 out of 10 by E.D. The Grad Team
What do you like about our products and services?

Easy to order

Report a concern   March 22, 2025 — Rated 7 out of 10 by A.W. The Grad Team
What could we do to improve?

Don't over correct the eyes on photos with eyeglasses

Report a concern   March 22, 2025 — Rated 9 out of 10 by C.J. The Grad Team
What do you like about our products and services?

The quality of the photos are excellent.

Report a concern   March 22, 2025 — Rated 9 out of 10 by K.F. The Grad Team
What do you like about our products and services?

Easy & quick delivery

Report a concern   March 22, 2025 — Rated 7 out of 10 by K.A. The Grad Team
What could we do to improve?

Better pricing

Report a concern   March 22, 2025 — Rated 0 out of 10 by Y.T. The Grad Team
How did we disappoint you and what can we do to make things right?

bad quality false advertisement.

Report a concern   March 22, 2025 — Rated 0 out of 10 by S.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for hair touches and nothing was done. I am extremely disappointed. Please do the hair touches. Thank you

Report a concern   March 22, 2025 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

I got the pictures fast and they were very nice

Report a concern   March 21, 2025 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Nice quality pictures

Report a concern   March 21, 2025 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

Well organized and great pictures.

Report a concern   March 21, 2025 — Rated 0 out of 10 by P.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures that I received are not the ones that I ordered.Also one of the items were damaged.

Report a concern   March 21, 2025 — Rated 1 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing. It was quite unfortunate to see the prices of these items considering it’s such and important day in someone’s life. I felt gouged and taken advantage of.


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