based on 8421 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I never received anything!
Easy to navigate.
High quality images. Really captured the moment so that family and friends didn’t have to worry about getting the perfect shot
Many shots available, with and without cohort
Great customer service from Kathy and speedy delivery of products
Very good pictures and good price
Easy to order pictures and find my kiddo.
Does not apply. Service was provided as expected. What needs to be improved are systems and infrastructures, but thanks for asking
Your prompt service is appreciated and pricing is fair too! You might just consider making the web site alittle more user friendly 🙂
Prices are outrageous.
For the exorbitant prices, you receive photos of mediocre- to poor quality. Colors are bleached, with poor contrast, cool hued. Even the most basic filter tool would've made them better, but I suppose you probably wanted parents to shell additional $20-$50 per photo to apply the basic optimization filter.
Purchasing and shipment was standard, thus you scored a 6, for what would've otherwise been a 3, if that.
Love the slate. It's different and really turned out beautifully.
Awesome pictures and nice group of people
The packaging of the mailing, the envelopes shipped were not water proof and my pictures that I paid $200+ got placed in my mail box in heavy rain and did get some water warping
The photography must be stressful at an 800+ graduation, however some were blurry, others were rushed. No time to pose properly before the flash went off before we were waved off for the next to approach. This resulted in an oddly raised head position and incomplete smile where I looked like I had a stroke. Furthermore, color correction and touch ups are not nearly fair given their price. My eyes are green yet turned out entirely light brown in the photographs. I don’t wear contacts, I’ve never had photos give me brown eyes and then after sending an actual photo of my eye, be told that that’s just how it is in the photographs and nothing can be done. Those aren’t my eyes and editing is evident by the white dot on the pupil and darkening of the pupil. If it’s already being edited and I tell you and show you my eyes are GREEN, and I even payed for the extra touchup fee on the photo, then make them green. This is a graduation from dental school, my last graduation, and the photos are so-so quality at best but plenty expensive. I’m not getting these moments back and the customer service of “nothing we can do” is pretty disappointing.
As a parent of a graduate I would have preferred the posed picture in front the MSU sign/banner be after she received her diploma sleeve instead of just her.
Your marketing campaign is a little over the top. After I ordered as many pictures as I possibly could afford, I got an order form in the mail asking me to order more. The prices on the pictures are outrageous for what they are, and not to mention you are asking kids that barely graduated from college to pay that outrageous amount.
Pictures had eyes closed
The quality of the color.
I am a professional photographer. I did not take my grandsons photos because I wanted to enjoy the moment. I was so disappointed in the photos I received. They were slightly out of focus and the print quality was poor. For photos at your price point, I expected a tack sharp photo with excellent print quality. Had I known the photos would be of such poor quality I never would have purchased. Waste of money. I will
not be recommending to others.
When I received the prints, half of them were blurry. Much too costly for a half set of blurry pictures.
I like that they took pictures before the ceremony and during the event on the lawn. I wish the pictures they took were centered. I would have bought more if it had options to change the background. There was a photo I really liked, but I did not like the background. It would be better to have options to change the background for the poses.
Easy ordering, reasonable prices and fast shipping.
Easy to order
You captured photos that we could not
Great quality , low time commitment , ease of use
Easy to find your child in how things were arranged
My daughter's pictures looks great , and the arrival time was just as I was told.
Still waiting on order placed a couple
Of weeks ago
I wasn't thrilled with the selection of photos of my graduate. The photos you use in your product samples were much better.
Quick turnaround time for photos, and loved all of the pictures taken during the event!