The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7899 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 26, 2023 — Rated 7 out of 10 by M.G. The Grad Team
What could we do to improve?

Take more pictures of each graduate! There was only one picture of my son after he had been hooded with his PhD standing next to his mentor and the dean and his eyes were closed so we didn’t have any pictures with all three people in the picture to pick from. The pictures of him by himself were fine and that’s what we ordered.

Report a concern   January 26, 2023 — Rated 10 out of 10 by J.O. The Grad Team
What do you like about our products and services?

Very good quality. Prices were reasonable. Could order one item or a package - nice options.

Report a concern   January 26, 2023 — Rated 10 out of 10 by C.R. The Grad Team
What do you like about our products and services?

Order was easy, cheaper than the high school options from Cady

Report a concern   January 26, 2023 — Rated 8 out of 10 by M.A. The Grad Team
What could we do to improve?

Better package deals.

Report a concern   January 26, 2023 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

Good service. Keep up the good work.

Report a concern   January 26, 2023 — Rated 0 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Not enough time to take a good photo and worse the price!!! for the few seconds you gave each individual to charge that much is criminal!!!

Report a concern   January 26, 2023 — Rated 10 out of 10 by W.G. The Grad Team
What do you like about our products and services?

The graduation pictures where very easy to order online, the quality was great and turn a round very quick. the pictures was great!

Report a concern   January 26, 2023 — Rated 0 out of 10 by R.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn’t tell me if my pictures were delivered

Report a concern   January 26, 2023 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Beautiful pictures! Easy ordering process with a quick delivery.

Report a concern   January 26, 2023 — Rated 10 out of 10 by G.K. The Grad Team
What do you like about our products and services?

They did a great job at the hooding ceremony

Report a concern   January 26, 2023 — Rated 8 out of 10 by A.V. The Grad Team
What could we do to improve?

Photos were average. Looked mass produced instead of better quality portraits for the prices charged. Also additional add ons were too expensive. It's a captive market for you so not sure if more competition for the account is needed.

Report a concern   January 26, 2023 — Rated 3 out of 10 by F.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are outrageous. We couldn't edit the bottom wording. It wouldn't let us remove everything so some of our pictures are super messed up looking.

Report a concern   January 24, 2023 — Rated 8 out of 10 by A.J.A. The Grad Team
What could we do to improve?

Good pics, a little price but willing to pay for such a momentous occasion

Report a concern   January 23, 2023 — Rated 9 out of 10 by M.A. The Grad Team
What do you like about our products and services?

Very easy to order and shipment was fast, however, I felt pricing for photos was pricey.

Report a concern   January 23, 2023 — Rated 10 out of 10 by H.M. The Grad Team
What do you like about our products and services?

Very professional and when I called with questions, the lady took time and answered all my questions with respect and kindness.

Report a concern   January 23, 2023 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

Ease of ordering and good product selection/choices.

Report a concern   January 21, 2023 — Rated 4 out of 10 by R.E. The Grad Team
How did we disappoint you and what can we do to make things right?

The lighting was not good and the color didn’t look right.

Report a concern   January 21, 2023 — Rated 8 out of 10 by B.L. The Grad Team
What could we do to improve?

I wish there was a way to mix and match the pictures instead of having to get a full sheet of one pose.

Report a concern   January 21, 2023 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Good shots in tough environment….

Report a concern   January 21, 2023 — Rated 10 out of 10 by A.G. The Grad Team
What do you like about our products and services?

quality photos
nice selection
speedy processing

Report a concern   January 21, 2023 — Rated 10 out of 10 by A.P. The Grad Team
What do you like about our products and services?

Nice photography. Touch up option. Ease of order.

Report a concern   January 21, 2023 — Rated 0 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid extra for the glasses-glare removal edit on my graduation photo. It came out distorted and different from the original proof, with my eyes being enlarged, widened, not matching each other in size, and off center. I understand the mistake but I reached out to support 2 weeks ago and have not gotten a response.

Report a concern   January 20, 2023 — Rated 6 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not necessarily care for the quality of the prints. I felt the image was too dark. I also thought the price of the pictures was high.

Report a concern   January 20, 2023 — Rated 0 out of 10 by O.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Poor quality and too expensive

Report a concern   January 20, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Nice pictures. Easy ordering process. Item delivered as expected.

Report a concern   January 20, 2023 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

I was pleased with most of the photos taken of my son in law at graduation. Only one wasn't well done, but it was so nice to have the option to buy professional photographs from a special occasion.

Report a concern   January 20, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Good pictures / professional / good price

Report a concern   January 20, 2023 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

a fantastic job in a timely manner!

Report a concern   January 20, 2023 — Rated 2 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

It's just very expensive. The quality was fine. The pictures originally sent to me for review (not purchased) were mostly of my daughter but there was another picture of a different woman we didn't know.

Report a concern   January 20, 2023 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

Nice quality very satisfied


Privacy Policy