The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9906 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 31, 2023 — Rated 10 out of 10 by H.B. The Grad Team
What do you like about our products and services?

They were a little pricey but good quality and were delivered pretty quickly

Report a concern   August 31, 2023 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Love the pictures

Report a concern   August 31, 2023 — Rated 7 out of 10 by S.S. The Grad Team
What could we do to improve?

Make it more affordable.

Report a concern   August 31, 2023 — Rated 0 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Aa expensive as photos are the least you can do is edit the photos so the subjects face is not so shiny from sweat. The professor in the picture was clearly touched up but my daughter was not! I should not have to pay for the touch up!

Report a concern   August 31, 2023 — Rated 3 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Price of photos are too high. The digital versions are expected to be cheaper, consistently received emails about last chance, or a sale and it was never a sale. If it was not for family I would have not purchased any photos.

Report a concern   August 31, 2023 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Excellent quality

Report a concern   August 31, 2023 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Product as described, fast shipping.

Report a concern   August 31, 2023 — Rated 0 out of 10 by P.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo came blurry.

Report a concern   August 31, 2023 — Rated 8 out of 10 by D.F. The Grad Team
What could we do to improve?

The quality of the photos. They look cheap.

Report a concern   August 31, 2023 — Rated 4 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photograph I received and paid extra for some touch up did not come out professional looking. I was very disappointed when my eye immediately went to a section on the photo on my hair. Their touch up emphasized what looked to be a "hole" in my hair and made the photo look much worse in my opinion. I'm not a professional photographer nor editor by any means, but when you pay extra $ for a professional to do these things to your photograph, you anticipate them doing their very best to make the photo look as professional as possible. It seemed to me a simple editing fix and again, was very disappointed when it wasn't.

Report a concern   August 31, 2023 — Rated 0 out of 10 by A.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.

Report a concern   August 31, 2023 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

clear pictures and fast shipping. Easy to order.

Report a concern   August 29, 2023 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Being able to buy photo downloads.

Report a concern   August 27, 2023 — Rated 3 out of 10 by D.I. The Grad Team
How did we disappoint you and what can we do to make things right?

You should give graduates a chance to fix their graduation collars, especially the master graduation collar, for photos. to at least have an opportunity to correct it slipping out. Or perhaps take a photo before the ceremony so you have a chance to get a good picture. My collar went underneath my graduation robe, and it really distracts from the quality of picture. But, these are the only pictures, professional that i have. I am actually thinking of getting additional pictures taken just so I can have a professional photo.

Report a concern   August 27, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

The Graduation photos from my daughter's Athens State University on July 29 were better than I ever expected. Thank you for providing your service on this special day!

Report a concern   August 27, 2023 — Rated 5 out of 10 by R.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced. Students cannot afford.

Report a concern   August 26, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Good quality, editing options

Report a concern   August 25, 2023 — Rated 10 out of 10 by R.T. The Grad Team
What do you like about our products and services?

Awesome

Report a concern   August 25, 2023 — Rated 0 out of 10 by F.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The images were blurred, the quality wasn’t professional

Report a concern   August 25, 2023 — Rated 9 out of 10 by K.G. The Grad Team
What do you like about our products and services?

Prompt service

Report a concern   August 25, 2023 — Rated 2 out of 10 by J.V. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures was blurry and that was not disclosed in the selection. The selection of the packages forces you to buy things you don't need. I didn't appreciate the "deadline" for purchase being so short. Delivery parcel was slightly bent.

Report a concern   August 25, 2023 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

YOU GOUGED PEOPLE THAT WANTS PICS. $200 FOR DIGITAL PICS IS RIDICULOUS!

Report a concern   August 25, 2023 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

Fast delivery

Report a concern   August 25, 2023 — Rated 9 out of 10 by O.N. The Grad Team
What do you like about our products and services?

Got them on time.

Report a concern   August 25, 2023 — Rated 10 out of 10 by S.S.S.K.S. The Grad Team
What do you like about our products and services?

Fabulous y

Report a concern   August 24, 2023 — Rated 10 out of 10 by A.S.C. The Grad Team
What do you like about our products and services?

Very organized and fast to send proofs. Prints look great! Shipped fast. Awesome team. They were everywhere and captured all the moments and correctly distributed.

Report a concern   August 24, 2023 — Rated 5 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are a beautiful quality but they do no match what I ordered online. I was sent 4 photos and magnets with the same full body pose when I ordered them to be cropped for my order. The preview photo page online presented a cropped version, but upon opening the package the print was full body. I would like to exchange the photos sent for the correct cropped image.
Pertaining to my first order, I did receive a damaged photo due to the transit envelope being ripped and this was swiftly replaced. I appreciate the quick delivery of the replacements and quality of the photos

Report a concern   August 24, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Good looking pictures!

Report a concern   August 24, 2023 — Rated 2 out of 10 by C.Q.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photos was poor. I recommend you show the photos as a proof and with the retouching. I felt like my money was wasted.

Report a concern   August 24, 2023 — Rated 8 out of 10 by M.Z. The Grad Team
What could we do to improve?

The photos were nice


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