The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7917 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 26, 2023 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Was delivered very quickly and it is all high quality pictures

Report a concern   January 26, 2023 — Rated 9 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Pictures were great!! Ordering was easy. Enhancement for photo options could be 4x5 photos to purchase. Would have liked to purchase one 4x5 of each photo taken for a album. 5x7 are to large.

Report a concern   January 26, 2023 — Rated 10 out of 10 by U.D. The Grad Team
What do you like about our products and services?

photos were amazing

Report a concern   January 26, 2023 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

Very nice work! Thank you!
Report a concern   January 26, 2023 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

The expedited service receiving product!
Report a concern   January 26, 2023 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

Great photos with a variety of backdrop options

Report a concern   January 26, 2023 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Very. Clear photos and easy to order.

Report a concern   January 26, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Came to us effortlessly after graduation. Video clip of his name being called with ability to share was awesome!
Report a concern   January 26, 2023 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

That delivered what they promised in a timely manner.
Report a concern   January 26, 2023 — Rated 5 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Expensive.
Report a concern   January 26, 2023 — Rated 10 out of 10 by T.D. The Grad Team
What do you like about our products and services?

I wrote a completely different caption on my photo than the one I received. Picture looks great but the caption issue was very disappointing.

Report a concern   January 26, 2023 — Rated 3 out of 10 by J.A. The Grad Team
How did we disappoint you and what can we do to make things right?

One photo came with what looks like a finger print on the front of it. For the insane prices it should be perfect.

Report a concern   January 26, 2023 — Rated 10 out of 10 by A.F. The Grad Team
What do you like about our products and services?

Quick, easy and the price was right. My other daughter graduated from UCI and it was much more.

Report a concern   January 26, 2023 — Rated 10 out of 10 by R.P. The Grad Team
What do you like about our products and services?

Great quality and I received it quickly when I ordered it.

Report a concern   January 26, 2023 — Rated 0 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I am still trying to resolve issues and get my prints correctly

Report a concern   January 26, 2023 — Rated 8 out of 10 by D.N. The Grad Team
What could we do to improve?

More different pose options. Especially missed that there was not one of the student getting the diploma
Report a concern   January 26, 2023 — Rated 8 out of 10 by Z.D. The Grad Team
What could we do to improve?

Prices are a little crazy but quality was good and arrived at a good time !

Report a concern   January 26, 2023 — Rated 2 out of 10 by G.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture was completely washed out

Report a concern   January 26, 2023 — Rated 0 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I had to call several times over a week to get my emailed downloads. Was finally told it was because iCloud was blocking emails from you. YET your stupid survey email came through just fine.

Report a concern   January 26, 2023 — Rated 9 out of 10 by A.C.T.B. The Grad Team
What do you like about our products and services?

Good service. Not 10 out of 10 because of prices
Report a concern   January 26, 2023 — Rated 10 out of 10 by M.B.V. The Grad Team
What do you like about our products and services?

Fast service

Report a concern   January 26, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Good quality. Fast service.
Report a concern   January 26, 2023 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Very efficient and great pictures!
Report a concern   January 26, 2023 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Came quickly!!

Report a concern   January 26, 2023 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

The process was easy to order and they came fast in the mail and reasonable priced
Report a concern   January 26, 2023 — Rated 10 out of 10 by H.L. The Grad Team
What do you like about our products and services?

Many photo options to choose from. Prompt service.
Report a concern   January 26, 2023 — Rated 10 out of 10 by S.L. The Grad Team
What do you like about our products and services?

The photos looked nice. My order was delivered very quickly.

Report a concern   January 26, 2023 — Rated 0 out of 10 by Y.R. The Grad Team
How did we disappoint you and what can we do to make things right?

OVERPRICED.

Report a concern   January 26, 2023 — Rated 8 out of 10 by C.H. The Grad Team
What could we do to improve?

Expensive
Report a concern   January 26, 2023 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Fair prices. Great products. Fast delivery


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