The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 2, 2023 — Rated 0 out of 10 by Y.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I only had one decent photo, and even it was washed out. My backdrop photo was extremely rushed I didn’t even get a second chance if I blinked. They definitely could have spent a few more seconds. The actual grad photos my eyes were half closed in all of them

Report a concern   February 2, 2023 — Rated 5 out of 10 by C.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Child’s posed pic has section of hair across her face. Clearly not her hairstyle as if they didn’t even look at the pic they took. Since we had no other option we bought the photo. That process was quick and easy and pics arrived quickly so this is why the rate got to a 5

Report a concern   January 31, 2023 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

The convenience of family not having to get a great photo on graduation day or having to schedule an outside photo session.
Nice background selections!
Being able to edit to a close up as desired!!
The wide variety of packages or individual photos to fit in with our budget!

Thank you! 🥰
I have already recommended you to others!!

Report a concern   January 30, 2023 — Rated 10 out of 10 by G.W. The Grad Team
What do you like about our products and services?

The photos were clear and precise and I liked the various options to choose from.

Report a concern   January 30, 2023 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

They were very easy to order and the quality of the color was outstanding.

Report a concern   January 30, 2023 — Rated 4 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo seems blurry

Report a concern   January 29, 2023 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

no good

Report a concern   January 28, 2023 — Rated 7 out of 10 by J.A. The Grad Team
What could we do to improve?

I thought the prices were pretty extravagant. I have paid professional photographers and feel that this company is profiting off families desperation to get a good picture of their loved one on a very special day knowing how difficult it is to get a good picture in a packed field house. While I do not in any way criticize the photography, I appreciate the pictures, I just feel they were very pricey. I feel selling the proofs for a reasonable amount in this day and age is fair.

Report a concern   January 28, 2023 — Rated 3 out of 10 by R.A. The Grad Team
How did we disappoint you and what can we do to make things right?

No pictures captured while I was on stage to receive my diploma and coming down out of stage. That was a huge disappointment!

Report a concern   January 28, 2023 — Rated 10 out of 10 by D.V. The Grad Team
What do you like about our products and services?

I am extremely satisfied with services during purchasing process for my son’s graduation picture.
Highly recommend!

Report a concern   January 28, 2023 — Rated 4 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were nice and clear, but the paper was thin. I had to cut the wallets myself instead of receiving individually cut pictures. Price was high for the quality of photo print paper I received.

Report a concern   January 27, 2023 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

very good service

Report a concern   January 27, 2023 — Rated 10 out of 10 by P.M. The Grad Team
What do you like about our products and services?

Very professional

Report a concern   January 27, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Thank You, my pictures turned out great.

Report a concern   January 27, 2023 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Fast service. GREAT quality

Report a concern   January 27, 2023 — Rated 10 out of 10 by K.J. The Grad Team
What do you like about our products and services?

Accurate

Report a concern   January 27, 2023 — Rated 3 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Felt rushed for individual picture and hood wasn’t properly placed so in picture it just looks sloppy.
Did not get picture of me shaking administrators hands at any point, nor did I see a picture of me walking across the stage.

Report a concern   January 27, 2023 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

quick and very nice!

Report a concern   January 27, 2023 — Rated 1 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the worst photos we've ever seen. She had a great pose but the quality of the photo was very low.
Dark robe disappeared with the dark background.
Her skin was phantom white, couldn't really see her features.
Photo not sharp, very dull.

I wouldn't use your services again. Not sure what happened on your end. A refund would always be accepted, but it won't fix the photos. I'll get prints from my phone now and they'll be much better. That's the challenge that faces photography today.

Report a concern   January 27, 2023 — Rated 2 out of 10 by R.D.L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Take better pictures, better organization and communication, and more affordable prices.

Report a concern   January 27, 2023 — Rated 4 out of 10 by V.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures weren’t what I expected

Report a concern   January 27, 2023 — Rated 10 out of 10 by W.G. The Grad Team
What do you like about our products and services?

Clear and very well c as ptured

Report a concern   January 26, 2023 — Rated 10 out of 10 by N.D. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   January 26, 2023 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

The pictures that were ordered of my granddaughter's LSU graduation were beautiful. It was easy to order & came in quickly.
Thank you so much
Jackie Last name removed

Report a concern   January 26, 2023 — Rated 5 out of 10 by V.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Better quality photos for the price. One photo had graduate standing left side facing photographer with cell phone in hand, clearly in photo. Would have been nice if photographer made the recommendation to move phone to right hand so cell phone would not be in shot. Maybe more photographers needed so not so rushed to get all graduate pics taken. Need better attention to detail.

Report a concern   January 26, 2023 — Rated 9 out of 10 by E.N. The Grad Team
What do you like about our products and services?

Delivered quickly. Liked the personalization options. Reasonably priced

Report a concern   January 26, 2023 — Rated 8 out of 10 by D.D. The Grad Team
What could we do to improve?

Try to get better photographers. Quality of pictures seem good. Actual photo's taken were poor.

Report a concern   January 26, 2023 — Rated 1 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo I received has a logo at the bottom that was not on the proof. The logo was not on the proof that I reviewed before purchase and I did not grant permission for your company to add the logo after I paid for it. If the logo was going to be on the photo without my permission, why was the logo not shown on the proof? At time of ordering, the website clearly indicated that” this is how your photo will appear”. That was not the case. I called to request a print without the logo, as I ordered it. I was told that including the logo was part of the contract with the school. So why wasn’t it included on the propf I looked at? Very disappointed to not get the item I ordered and reviewed for accuracy.

Report a concern   January 26, 2023 — Rated 2 out of 10 by G.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Was extremely expensive

Report a concern   January 26, 2023 — Rated 7 out of 10 by D.D.C.B. The Grad Team
What could we do to improve?

Reduce price


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