The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7917 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 16, 2023 — Rated 0 out of 10 by O.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Only one of the photos purchased was in focus, which when purchasing you could not tell online. So after spending over 300 dollars for photos half of the ones are unusable. The pocket photos were also not cut out, we had to do that ourselves. Again, spending that much money and not having everything done and cut cleanly for you is a rip off.

Report a concern   March 16, 2023 — Rated 8 out of 10 by K.C. The Grad Team
What could we do to improve?

There were missing photos that were had ordered. I need to call and have those photos sent out.

Report a concern   March 16, 2023 — Rated 10 out of 10 by C.G. The Grad Team
What do you like about our products and services?

Great pics and easy to order!

Report a concern   March 16, 2023 — Rated 10 out of 10 by W.V.A. The Grad Team
What do you like about our products and services?

Quick and easy to order

Report a concern   March 16, 2023 — Rated 8 out of 10 by A.S. The Grad Team
What could we do to improve?

Difficult to see the proof because of the writing all over it. Also very high prices.

Report a concern   March 16, 2023 — Rated 1 out of 10 by T.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are too high. $60 for a digital photo is ridiculous and if you order physical photos you don’t even get a cardboard holder without paying extra.

Report a concern   March 15, 2023 — Rated 8 out of 10 by B.P. The Grad Team
What could we do to improve?

Everything was great except for an extra overlay symbol that I did not realize it was there in my preview due to the proof wording covering it up. So now I am stuck with this the rest of my life...

Report a concern   March 14, 2023 — Rated 10 out of 10 by L.A.G. The Grad Team
What do you like about our products and services?

Great quality!

Report a concern   March 13, 2023 — Rated 0 out of 10 by B.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid money for a photograph months ago that I never received. Also there’s no way for me to track the order to see what went wrong. Please give me my photograph. Thanks.

Report a concern   March 12, 2023 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

The picture was clear and bright without me adding touch ups to it.

Report a concern   March 12, 2023 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Good quality.

Report a concern   March 10, 2023 — Rated 10 out of 10 by W.C. The Grad Team
What do you like about our products and services?

Fast and easy! And very nice to have available.

Report a concern   March 10, 2023 — Rated 10 out of 10 by R.A.H. The Grad Team
What do you like about our products and services?

the pictures turned out really good as my grandaughter pictures were the best thank you for her graduation pictures as she can look back on them

Report a concern   March 10, 2023 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

thank you very much , service was great , pictures were great ,a perfect 10!!

Report a concern   March 10, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

The quality of the finishes and variety to choose from.

Report a concern   March 10, 2023 — Rated 5 out of 10 by K.C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I received for my order were not what i ordered

Report a concern   March 10, 2023 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

the quality could be a little better. price was okay.

Report a concern   March 10, 2023 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

The pictures are beautiful have a great color and they are very clear. I received them in a timely manner as well.

Report a concern   March 9, 2023 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Very good quality

Report a concern   March 9, 2023 — Rated 10 out of 10 by V.C. The Grad Team
What do you like about our products and services?

The quality was great, we are very pleased!

Report a concern   March 9, 2023 — Rated 3 out of 10 by B.P. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the photos I ordered was blurry when I received the print. It did not appear blurry when looking at it online before purchasing.

Report a concern   March 9, 2023 — Rated 2 out of 10 by N.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I contacted customer service by email and reported the words “class of 2022” that I added to the picture in red text (since it would not fit under the university name) was not positioned correctly in the bottom left of picture- but rather it was floating sideways up the sleeve of her garment. The frame had a noticeable scuff too. The email I got back just blew me off with a “thats to bad but not my problem attitude!”

Report a concern   March 9, 2023 — Rated 10 out of 10 by J.U. The Grad Team
What do you like about our products and services?

My daughter’s college graduation pictures weee absolutely gorgeous.

Report a concern   March 9, 2023 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very poor quality prints for the price

Report a concern   March 9, 2023 — Rated 9 out of 10 by L.A. The Grad Team
What do you like about our products and services?

The pictures look nice. The service was amazing. I like the way the company is digital, send out friendly reminders, and mail the pictures out fast.

Report a concern   March 9, 2023 — Rated 10 out of 10 by W.C. The Grad Team
What do you like about our products and services?

The photos were perfect.

Report a concern   March 9, 2023 — Rated 0 out of 10 by J.I. The Grad Team
How did we disappoint you and what can we do to make things right?

It is taking too long to get my order.

Report a concern   March 9, 2023 — Rated 0 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an e-mail regard my disappointment in the photos we received. I have not received any response or resolution as of today. I was very disappointed in the quality of the photos I received. I would like this to be resolved.
Name removed
Phone number removed
Thank you

Report a concern   March 7, 2023 — Rated 9 out of 10 by L.H. The Grad Team
What do you like about our products and services?

I like that your services were provided by IWCC so I was able to sit and beam with pride as my daughter graduated instead of hustling to catch a picture of her. :o)

Report a concern   March 5, 2023 — Rated 10 out of 10 by W.O. The Grad Team
What do you like about our products and services?

High quality photos and a good selection of pictures and backgrounds


Privacy Policy