The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7917 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 27, 2023 — Rated 7 out of 10 by I.P. The Grad Team
What could we do to improve?

Choice of pictures. They're ok. Not great, but ok.
Appreciate that we have the option....

Report a concern   April 27, 2023 — Rated 0 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered and paid for a print that I still have not got.

Report a concern   April 27, 2023 — Rated 7 out of 10 by D.T. The Grad Team
What could we do to improve?

The background was a little dark.

Report a concern   April 25, 2023 — Rated 4 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Photography was great. Prices were not.

Report a concern   April 25, 2023 — Rated 9 out of 10 by K.M. The Grad Team
What do you like about our products and services?

The pictures I ordered looked great

Report a concern   April 24, 2023 — Rated 3 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

These are extremely overpriced, especially for a digital copy. My recommendation would be reassessing your business plan and lower your prices, which will in turn get you more customers. I emailed the team shortly after my graduation if the photos will be discounted and they said no so I held off on ordering them. After 6 months, they were finally discounted so I moved forward in buying them. Thank you for taking the time to review my response, take care!

Report a concern   April 24, 2023 — Rated 10 out of 10 by L.A.F. The Grad Team
What do you like about our products and services?

Received the photos very quickly!!

Report a concern   April 22, 2023 — Rated 3 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

You disappointed me by showing me the pictures of another graduate as if we weee the same person; we looked nothing like one another. To make it right you can make sure that the pictures you share with graduates are actually their pictures and not that of someone else.

Report a concern   April 22, 2023 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

Fast turnaround

Report a concern   April 22, 2023 — Rated 10 out of 10 by C.E.C. The Grad Team
What do you like about our products and services?

Very nice photos!

Report a concern   April 21, 2023 — Rated 3 out of 10 by T.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality of photos not very good especially compared to the prices!

Report a concern   April 21, 2023 — Rated 10 out of 10 by V.B. The Grad Team
What do you like about our products and services?

My pics Can out beautifully and I didn’t have to wait long!

Report a concern   April 21, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Everything was beautiful and memorable. Friday night alumni celebration at the Superdome was fun and family friendly. I loved the band at the graduation and the location. My graduation was definitely a 10/10.

Report a concern   April 21, 2023 — Rated 0 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The editing/use of green screen was poor. You could take more care in editing the outline of my hair. I’d like for it to look a lot cleaner.

Report a concern   April 21, 2023 — Rated 5 out of 10 by N.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were okay, but the prices were unbelievable.

Report a concern   April 21, 2023 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I never got my digital pictures. It got charged for them. Will not recommend this company.

Name removed

Report a concern   April 21, 2023 — Rated 0 out of 10 by D.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive, repetitive poses with ugly backgrounds

Report a concern   April 21, 2023 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Pictures arrived safely and looked good.

Report a concern   April 21, 2023 — Rated 10 out of 10 by T.F. The Grad Team
What do you like about our products and services?

Very good picture of my graduate and also him and the president of the college.

Report a concern   April 21, 2023 — Rated 10 out of 10 by E.C. The Grad Team
What do you like about our products and services?

kind and helpful !!

Report a concern   April 21, 2023 — Rated 0 out of 10 by T.T. The Grad Team
How did we disappoint you and what can we do to make things right?

too expensive

Report a concern   April 21, 2023 — Rated 2 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Costs

Report a concern   April 21, 2023 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

Great photo buying offers. They did a great job capturing moments at the grad

Report a concern   April 21, 2023 — Rated 8 out of 10 by N.T. The Grad Team
What could we do to improve?

Your price

Report a concern   April 21, 2023 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

Very easy to navigate and affordable prices.

Report a concern   April 21, 2023 — Rated 8 out of 10 by E.C. The Grad Team
What could we do to improve?

Announcements were well and boxed together. The return address stickers could be much bigger for what we paid for them.

Report a concern   April 21, 2023 — Rated 10 out of 10 by T.E. The Grad Team
What do you like about our products and services?

Quality of photos is excellent. Very easy ordering and received them quickly in the mail with no problems.

Report a concern   April 21, 2023 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

The pictures and pricing were great!! You all truly captured my excitement during the graduation ceremony.

Report a concern   April 21, 2023 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

It was a very classic and elegant look.

Report a concern   April 17, 2023 — Rated 0 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

over priced and for professional photos the product produced was not professional quality.


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