based on 7917 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good selection!
My order was delivered quickly and customer service at the grad pic day was awesome.
They sent me the wrong image pin to order and that was so confusing!
I only needed one photo printed and the price was too high.
It was nice but when you pay with a card it was an issue so I had to do it from my computer
The prompt availability of proofs, the variety of product offered for purchase, and prompt delivery of purchased products.
The quality, the options and the price is all great.
Quality
Glare from picture looked like stickers on my eyes lids, thanks.
I was not satisfied with the final pictures. The proofs looked okay online, but the product delivered had flaws. My daughters face looked very shiny/greasy and it looks like white smudges around her mouth. I spent a lot of money on these images to capture a momentous occasion, and I am very disappointed.
I am very upset with my graduation click. The photographer clicked only one style of my pic and one with the dean and that one was also not in a correct frame. This was my life’s unforgettable moment and I just received two pics which were not in a correct frame. Also the prices are too high which I was not affording it. Sorry I would not recommend it to any of my friends. This is the first time I am giving such a negative remark.
I walked last year, and I regrated it months down the road. They send me an email this year saying they stilled had my photos and I finally placed my order, I was very pleased.
I would say that the grad pictures should be done before the ceremony so we can look our best rather than rushed.
Photos need to be sent in a better envelope. Although it says DO NOT BEND the mail carrier put it in my mailbox and it was curved when I got it. If they were a stiffer cardboard, they would protect the photos better.
However, I do LOVE the photo. Thank you so much!!
Great picture!
The pictures completely washed me out, the flash was too bright and made me look like a ghost.
Easy process. Items came in fast
Good quality pictures.
Ease of purchasing
The pictures that were taken were beautiful and well thought out. The entire weekend in New Orleans was the absolute best! Thank you for everything!!
Liked the discount on digital downloads but only found it about one year after the event!
The quality of the pictures were excellent, and the value was great.
The pictures should be sold by pose, not by background. I would have much preferred being able to download a copy of each pose, then apply my own background in photoshop rather than having to pay a separate $50 for the website to apply a slightly different backdrop to a green screen that would have taken me five seconds to do on my own. I understand selling the backdrop versions for those who can't/would rather not apply their own backgrounds, but there should at least be a "raw file" purchase option.
Appreciate the great quality of my pictures and plaque.
Thank you,
First name removed Pinkney-Last name removed
Great products and services. Quick turnaround.
There was nobody to contact when I initially bought my pictures. I had a question about if touch ups were applied and didn't receive an answer. Then recently I paid for the highest tier of touch up in my photograph and it just looks blurry. The product I received was not worth what I paid.
The lady who did my graduation pictures was so nice! She included my daughter which meant so much to me. I’ll cherish these pictures forever. The quality was really good too! (:
The photo is blur and no one response to the problem when I contacted
It's been 16 days since I placed the order, and I am still waiting to receive it. I called the grad team costumer service on April 21/23, and Ms. Sissy had to reorder a new set, and still I didn't receive anything yet. It's disappointing!!
Hello! I am really disappointed with my order Order #VGPhone number removed7 It was paid on 04/11/2023 and I have only received the free picture. I have been in contact with Teisha Clark Email address removed and she’s been telling me that the address is incorrect but how come the free picture arrived with no trouble? Seems to me that the ones that I paid are the ones with problem. Today is May 6 and I still waiting for my order . Thank you for the opportunity to express myself.