The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7917 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 19, 2023 — Rated 5 out of 10 by R.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I received the wrong photos. The portrait picture was good but the other ones were of another student. They were of the student ahead of me. This tells me that there was a lack of organization.

Report a concern   May 19, 2023 — Rated 0 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered photos with retouching. The retouching was not done well so I requested the photos with no retouching. I received an email saying I would receive the original photos without the retouching but never did. I followed up with no response.

Report a concern   May 19, 2023 — Rated 10 out of 10 by Y.W. The Grad Team
What do you like about our products and services?

Th staff assistance was really kind and considerate.

Thank you

Report a concern   May 19, 2023 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Services were very professional and quick!

Report a concern   May 19, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

The hardworking individuals

Report a concern   May 19, 2023 — Rated 0 out of 10 by M.E. The Grad Team
How did we disappoint you and what can we do to make things right?

You didn't necessarily disappoint, but nothing really stood out as so impressive that I would feel the need to recommend this company over any other photographer. I would also say the cost was at such a premium that I would probably recommend people shop elsewhere for more reasonable prices.

Report a concern   May 19, 2023 — Rated 10 out of 10 by G.V. The Grad Team
What do you like about our products and services?

Well plannef

Report a concern   May 19, 2023 — Rated 0 out of 10 by E.C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Did not like either of the 2 pictures that were taken. Sine in one picture had my eyes closed and the other got me mixed up with someone else.

Report a concern   May 18, 2023 — Rated 0 out of 10 by N.A.B.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I Never got the email for buying the photos. Didn’t realize everybody else had gotten it already until I asked one of my buddies if they had gotten theirs

Report a concern   May 18, 2023 — Rated 8 out of 10 by A.M. The Grad Team
What could we do to improve?

The pictures were lovely, however the price is a bit much. I would definitely give feedback to others because the picture came out beautifully. But I will also let them know the price too. Some of the prices need to be lowered.

Report a concern   May 18, 2023 — Rated 0 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo of my daughter had a split down her face so was unable to order decent photo.

Report a concern   May 18, 2023 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Easy to order and very quick processing and delivery.

Report a concern   May 18, 2023 — Rated 10 out of 10 by D.E. The Grad Team
What do you like about our products and services?

Pictures were very good

Report a concern   May 18, 2023 — Rated 0 out of 10 by G.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Most of my photos were blurry. Ordered them anyways hoping downloaded versions wouldn’t be blurry but they were. HUGE disappointment not to have the posed photos for one of the most important days of my life. Not sure if any editing can be done to fix them or if I can be refunded. Should never have happened with a professional photography company!

Report a concern   May 18, 2023 — Rated 0 out of 10 by A.G.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Never again. I paid $65 for 1 photo download that I never even got!!!!!!! Truly disappointing

Report a concern   May 18, 2023 — Rated 7 out of 10 by A.W. The Grad Team
What could we do to improve?

Can't give a "10" until I see the results of the pictures from the day of the graduation. So far very impressed!

Report a concern   May 18, 2023 — Rated 8 out of 10 by J.T. The Grad Team
What could we do to improve?

Some of my pictures were very yellow. I wish I would have known before purchasing them.

Report a concern   May 18, 2023 — Rated 2 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the digital images I purchased was blurry, but I couldn’t tell it was blurry before I purchased because of the heavy watermark that was on the preview picture. I’ve requested either an edited image or a new image in exchange for the one I’ve already paid for. Someone said they would have it edited but I haven’t heard anything more since.

Report a concern   May 18, 2023 — Rated 6 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I was not impressed with quality of my photos. Keep in mind I can't see my crooked cap or messy hair, but the photographer can. The process is too rushed and the photos I received reflect that. I supposed if I paid more for retouching...

Report a concern   May 18, 2023 — Rated 10 out of 10 by S.O. The Grad Team
What do you like about our products and services?

Everything

Report a concern   May 13, 2023 — Rated 10 out of 10 by G.H. The Grad Team
What do you like about our products and services?

I almost forgot to order my photos, thanks for some reminder emails, I quickly ordered by photos and frame. They arrived on time and looking great.

Report a concern   May 12, 2023 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

I liked the quality and fast shipment of the photos!

Report a concern   May 12, 2023 — Rated 7 out of 10 by L.M. The Grad Team
What could we do to improve?

too expensive

Report a concern   May 12, 2023 — Rated 10 out of 10 by K.G. The Grad Team
What do you like about our products and services?

Very good

Report a concern   May 12, 2023 — Rated 6 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were great, and I know that’s how y’all make the money since there is no sitting fee but $50 for one photo is a lot and I could only afford one even though there were others that I liked. I wouldn’t recommend because I would have been better off and willing to pay more if I were able to receive more or all of the photos. While the photos are non obligatory to purchase, I think it would be better to charge a small sitting fee so that those who are serious about taking pictures aren’t paying for those who are just doing it because its free and/or don’t even show up. Besides that I loved the photos, just wished I were able to purchase more.

Report a concern   May 11, 2023 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Good clean pictures

Report a concern   May 11, 2023 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

Nice photos and prompt service

Report a concern   May 11, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

The clarity of the photos.

Report a concern   May 10, 2023 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It was job that I could of done myself at home.

Report a concern   May 6, 2023 — Rated 0 out of 10 by P.I. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not recieved all my picture orders todate


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