The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9906 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 28, 2023 — Rated 0 out of 10 by S.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The cost of the photos is absolutely ridiculous

Report a concern   December 28, 2023 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   December 28, 2023 — Rated 10 out of 10 by I.P. The Grad Team
What do you like about our products and services?

I wish the AI detected my face in many pictures and added it to my profile. Due to this I lost some pictures before buying the products. But all the pictures were really great! I wish you guys keep the pictures for a couple of months for us to purchase since some can't afford in one go!

Report a concern   December 28, 2023 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

No issues everything was great and photos were shipped quickly.

Report a concern   December 28, 2023 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   December 28, 2023 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Easy to order and the variety was good

Report a concern   December 28, 2023 — Rated 0 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices were ridiculous - especially for digital prints. My wife found the pictures to also be poor quality and preferred to retake pictures herself.

Report a concern   December 28, 2023 — Rated 5 out of 10 by H.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures turned out alright but I just think it's really expensive for what it is. I also would have liked smaller single options (like a standard 4x6, the 5x7 is kinda big)

Report a concern   December 28, 2023 — Rated 5 out of 10 by D.M. The Grad Team
How did we disappoint you and what can we do to make things right?

There is no image of her alone. There are other things in the background.

Report a concern   December 28, 2023 — Rated 10 out of 10 by H.L. The Grad Team
What do you like about our products and services?

They were very quick to arrive.

Report a concern   December 28, 2023 — Rated 10 out of 10 by K.W.J. The Grad Team
What do you like about our products and services?

The service provided was excellent. The picture packages were reasonable priced and offered a great selection.

Report a concern   December 27, 2023 — Rated 0 out of 10 by J.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received my pictures and it’s been a month.

Report a concern   December 24, 2023 — Rated 0 out of 10 by B.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo I received had a horrible blue ring around my head from obvious green screen editing. I would think after spending sooo much money for ONE print it wouldn't be such horrible quality. I am disappointed and would like something done about it.

Report a concern   December 22, 2023 — Rated 9 out of 10 by A.D. The Grad Team
What do you like about our products and services?

Were able to capture the two best moments.

Report a concern   December 22, 2023 — Rated 10 out of 10 by V.B. The Grad Team
What do you like about our products and services?

Wonderful

Report a concern   December 22, 2023 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

deals

Report a concern   December 21, 2023 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

The pictures came out so professional.

Report a concern   December 21, 2023 — Rated 0 out of 10 by W.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Expensive photos for no reason.

Report a concern   December 21, 2023 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

Good quality and fast service.

Report a concern   December 21, 2023 — Rated 9 out of 10 by R.W. The Grad Team
What do you like about our products and services?

The convenience of selecting the photo packages was a great idea. Also, the ability to mix and match photos from various packages was a good idea.

Report a concern   December 21, 2023 — Rated 10 out of 10 by N.E. The Grad Team
What do you like about our products and services?

I loved my collage pic with frame included.

Report a concern   December 21, 2023 — Rated 0 out of 10 by R.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I was sent a poorly colored image that looked nothing like the proof. When I emailed asking for a replacement, I got no response, and a couple weeks later another dismally colored image showed up in the mail. I reached out again and was told I would receive a digital copy. Another email was sent on December 1st saying they were able to correct the color and I should receive a replacement within 7-10 days. It's December 21st now and I haven't received a thing. All I want is a photo that actually looks like the proof.

Report a concern   December 21, 2023 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Everything was organized and gave each person time to take a good picture

Report a concern   December 21, 2023 — Rated 3 out of 10 by R.A. The Grad Team
How did we disappoint you and what can we do to make things right?

take better pictures

Report a concern   December 21, 2023 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

A lot of great options were given at a reasonable price. I even contacted them about questions and they replied quickly. Definitely would order my graduation pics from them!!

Report a concern   December 21, 2023 — Rated 10 out of 10 by A.J. The Grad Team
What do you like about our products and services?

Professionalism. friendly and efficient

Report a concern   December 21, 2023 — Rated 8 out of 10 by M.C. The Grad Team
What could we do to improve?

Nothing!

Report a concern   December 21, 2023 — Rated 0 out of 10 by N.K. The Grad Team
How did we disappoint you and what can we do to make things right?

This photography service is garbage, and I would not recommend it to anyone even if it is a free service at the school. I paid an astronomical amount for printed copies, and a digital copy, as well as money for touching up my photos. Nothing was touched up. My shirt was made into a different color and when I complained they tried to rectify the digital photos by putting clip art onto my shirt and not even making it look professional. People with 5 minutes of photoshop experience can do better than their editing team. They can't refund digital products either so they screw you out of your money for digital pictures you won't even use. 0/10, would not recommend to ANYONE. Let alone professional photos for law students.

Report a concern   December 21, 2023 — Rated 0 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

My graduation photos are horrible. My eyes and mouth are shut, and the only pictures that look half decent are the ones with people in the background or standing next to me. My photos leave much to be desired, for the photographs to be taken with a digital camera. Why not take 4 to 5 consecutive shots of each graduate? You are using a camera with an SD card and not film, so the number of pictures taken should be irrelevant. My pre-graduation pictures were not the best, and I felt they were rushed. You are asking a premium price for the pictures but are neither providing a premium service nor results.

Report a concern   December 21, 2023 — Rated 3 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

outrageously expensive for a downloaded image


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