based on 8748 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I purchased the $90.95 Prestige Pkg which includes a digital download of the chosen photo. I have contacted customer service twice requesting the download, and never received even the curtesy of a response. I am extremely disappointed. I could've had copies of my own photos done for less money. It's one thing for errors to occur, but to ignore customer service requests when those are the instructions given for handling of problems, is just poor business.
I did not receive the photos I ordered.
Ordered one 5 x 7 of Emily Last name removed Montana State Grad pic. Background was quite red and her face was extremely shiny.. overall red tone of entire pic was awful. Very disappointed. We will not be displaying this pic so money refunded would be appropriate. I could even send you a pic of me ripping it in half, if needed.
The picture quality is so worst and they charge too high.
My daughter's pictures came out beautiful however I paid for a facial touch up and I didn't received it on the digital images. Also I would have like a variety of pictures and poses.
Great quality and very timely.
Prices were good, fast shipping, and we were offered a great variety of photo shots as well!
I had problems downloading my graduation picture.
The picture was out of focus, not very high quality.
Nice pics! Received quickly
2 years ago my oldest daughter graduated from the same university (Evangel) and I ordered pictures of her. I thought I was duplicating that order but when I received my pictures, the 3 magnets were significantly smaller than my other child's. I also wish they would have moved my daughter's tassel. It's not even seen in the pictures at all. Wish I could attach pictures here to show you what I mean.
Your prices are predatory. You charge so much because you know people will suffer fomo because you’re the only option for official photos. I may have bought more photos if your prices were more reasonable.
Never received the keychain I ordered. Even called the customer service, and waited a week, still nothing.
The graduation pictures of my daughter were absolutely perfect.
Convenient
Like selections. Prices could be a little lower!!
I would like to speak with someone about photos we received. The color quality is very poor, and we'd like to have them redone. Skin tones are terrible and the colors on the stole (over the shoulder) should be gold and royal, and they look pea green and purple. Help, please? I will also go into my account and see what can be done.
Nothing pictures were great.
I have not gotten any updates on my magnet order and my frame for one of my orders came to me damaged
Background was terrible
The photos were fantastic. The price was fair. Ordering was easy.
The picture I received has a yellow/ green haze. I could not see that in the proof. I think you should have touched the picture up.
The prices are ridiculous
Your group photos poor quality shot on low resolution camera. Switch to high resolution camera in the future such as Sony a7r5 so customers can zoom in on individual people
Professional service
Prices are extremely expensive. 100 dollars for 3 digital images. Not happy at all with that, and no other choice for my daughter’s college graduation. It’s a monopoly and very unfortunate.
Photos are blurry for size 8x10, was expecting better quality for how expensive they are.
There were lots of great shots from my son’s graduation- really nice individual pictures of each graduate.
It was easy to place an order and quick shipment to receive the pictures. thank you