The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8748 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 5 out of 10 by K.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Great photos, pricing is very expensive though. $200 for 10 digital photos is insane.

Report a concern   June 7, 2024 — Rated 2 out of 10 by S.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Far to expensive

Report a concern   June 7, 2024 — Rated 5 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were blurry and too much editing. My camera phone pics came out much better and I paid a lot.

Report a concern   June 7, 2024 — Rated 0 out of 10 by L.R.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered pictures and did not receive them. No communication on how long it would take either. So glad I also bought the downloadable file otherwise I would not have anything. Hopefully, they will arrive soon.

First name removed

Report a concern   June 7, 2024 — Rated 0 out of 10 by T.U. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I purchased were blurry. My iPhone could have taken better pictures. Very disappointed on the quality of these...especially for the price I paid!

Report a concern   June 7, 2024 — Rated 5 out of 10 by R.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures of my daugther on stage were not that great. There was also an outdoor on where she wasn't the main focus and the girl behind her was and it was sent to me as a pic of mu daughter. I understand that theare are a lot of students and things happen quickly but it would have been nice to get some better shots of her on stage.

Report a concern   June 7, 2024 — Rated 1 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I haven’t received the photo I ordered, which is already paid for.

Report a concern   June 7, 2024 — Rated 0 out of 10 by F.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo is totally different from my expectations and doesn't look like a photo taken recently.Poor work for $29

Report a concern   June 7, 2024 — Rated 1 out of 10 by T.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Webpage not easily navigatble, possibly tech issues there!

Report a concern   June 7, 2024 — Rated 10 out of 10 by F.B. The Grad Team
What do you like about our products and services?

Very professional

Report a concern   June 7, 2024 — Rated 10 out of 10 by T.K. The Grad Team
What do you like about our products and services?

Great customer service.

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Everything was great

Report a concern   June 7, 2024 — Rated 1 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Absolutely ridiculous charging $50 for ONE digital photo

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.F. The Grad Team
What do you like about our products and services?

No hassle! Great prints.

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

Absolutely love the pictures!!

Report a concern   June 7, 2024 — Rated 4 out of 10 by G.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Priced seemed pretty excessive when when they were "on sale"

Report a concern   June 7, 2024 — Rated 2 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

In looking at the proofs..the images did not appear “shiny” but when printed the face is shiny through out. Knowing that I would have selected retouching but the shiny wasn’t reflected on the proof. A waste of 100 dollars for shiny pictures

Report a concern   June 7, 2024 — Rated 5 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Neither my parents or I cared for the backgrounds that were offered on the picture taken prior to walking on stage. It was hard to pick one that we all liked. I wished there were more options.

Report a concern   June 7, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

You did a great job on the products we ordered! Service was fast and it’s good quality. I can’t wait to give my son his mug. He will love it!

Report a concern   June 7, 2024 — Rated 0 out of 10 by A.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Me and my friends had pictures taken outside by one of the professional photographers, and we were told these pictures were going to be sent to our accounts and we all never got them (3).

Report a concern   June 7, 2024 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The price!! Way to expensive to pay 120 bucks for a couple of semi good photos.

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.R. The Grad Team
What do you like about our products and services?

The pictures were wonderful, and I like the variety of backgrounds to choose from.

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

Great Picture....a wonderful keepsake!

Report a concern   June 7, 2024 — Rated 1 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

As a college student I don't make a lot of money and the pictures were really expensive for them to arrive at my house making it seem like I had a black eye during the event which I did not. You can make it right by fixing the pictures that look messed up. If I wanted bad photos I could have taken the photos myself.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

There is so much going on at a college graduation and it was nice knowing someone would get a good picture! The pictures, with multiple backgrounds and poses, were very much appreciated by this mom. The order arrived quickly and the quality was wonderful! Thank you!

Report a concern   June 7, 2024 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Easy and fast delivery!

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Beautiful pictures!

Report a concern   June 7, 2024 — Rated 0 out of 10 by D.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are extremely unreasonable

Report a concern   June 7, 2024 — Rated 10 out of 10 by T.D. The Grad Team
What do you like about our products and services?

Very nice and fast work

Report a concern   June 7, 2024 — Rated 3 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures overall came out great but the preparation for shipment and shipping was poor , the photos that I ordered had a crease in them, my daughter ordered a separate package and hers was in a total different envelope and was well protected, mine was not the case. I don’t know if y’all are using different vendors for pictures.


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