based on 8748 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I paid extra for glare correction on my son's glasses. Unfortunately, it was not realistic looking at all. It looks like AI generated eyes were placed in his photos. It's very disappointing and we'd rather have the unedited pictures.
The one photo that I really wanted, that was difficult for me to capture from the audience, was my son shaking hands with the president of the University. I ordered this print from you, but was very disappointed. It is obvious, not online but on the print, that my son and the president are extremely blurry in the photo and that what was in focus was the Registrar’s chair behind them. Every one of my children has a similar photo of their graduation moment on display at my home, and I am sad that this child has a drastically inferior photo.
Poor quality product. No return label is offered. I am reporting you to the BBB.
Great quality pictures at a great price..
The photo selection was very nice.
The picture was only of half my daughter, there was a huge emptiness at the top then the pic was only to her chest not even showing her full gown, or even half of it. They should have centered the picture better.
Great photos and timely in delivery. Thank you!
Digital images and prints were great quality. They both were received quickly after purchase.
I loved all the candid photos the team was able to get of my graduate. The posed pictures were nice but those candids you captured were so special. Thank you!
The pictures we received were horrible and blurry. You could not tell how bad the pictures were until you purchased, due to the numerous watermarks. I had to do some serious photoshopping in order to make them useful at all.
Simply perfect
All of the photos were one person off so I did not get my photos but I got the woman next to me
It would have been nice for graduate students to have a very nice picture taken while receiving their degree. Having graduates stop for 2 seconds for a photograph would have captured this once in a lifetime moment much better than the blurry action photo that we received.
Good picture and fast delivery
The quality of pictures/background and lighting made me look like a yellow orange color :(. Could use better lighting
Variety, professionalism.
pictures were ok, the presentation of degree picture could have been taken at a better angle, or at least have the student pose.
The pictures weren't clear
Overpriced. Poor quality. Confusing interface.
I had to go hunting for my photos. several emails went unanswered.
So expensive- and for what pixels? I understand it’s your work and it’s art but $50 for a digital download is insane
The prices are absolutely insane. I also wanted a matte option and there wasn’t any. I thought that there was though, so I ended up paying more for something that I didn’t even get. The photos turned out great, so thankfully I was able to get 2, but they were both a physical copy. If I wanted a DIGITAL copy, I would have had to pay $60 for ONE PHOTO. We just spent 2 1/2+ years of paying for college. I guess people think it’s okay that we should have to pay even more high prices just for some photos.
Quality product and customer friendly
Very nice. Reasonably priced packages.
The pictures where not as nice as they should be for the price.
In my daughter’s picture of her receiving her degree half of her is cut off. The picture showed the chancellor and the speaker fine. My daughter’s face and body was cut. I cared more about seeing my daughter than the other people. Why would I want to see more of people I don’t know? This was my daughter’s moment and the picture isn’t good because only half of her is shown.
The pictures were wonderful the prices a little too much.
Too expensive and some of the pictures weren’t even good.
There was an option to purchase 10 photos, but there weren't 10 to choose from. I also thought that the pictures were a bit pricy. $150 for 6 digital images seems like a lot. We come from a state where the cost of living is typically a bit more than Colorado, and 6 digital images would not have cost quite as much here.
Pictures of my daughter were mediocre. Made purchases because I didn't use my own camera because I was trusting you to catch the moment. And then I had to spend a fortune for mediocre pictures.