based on 8749 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pictures are very nice and so happy to get a picture of the whole family!
I bought a magnet. It matches the magnet I bought last year for my eldest daughter.
Overpriced minimal options didn’t even get a picture with the president of the college without many photographers. Do you think there’d be at least one? These are all digital image not film. We the student should not be having to pay for the photographers. The college should pay for that included in our tuition or at least a thank you for choosing that as the Education choice. $20 for one photo is ridiculous
Great to have pics from the parade in addition to the ceremony
Very few photo/background combination options; mobile app was confusing; response time to a question I had was very long.
I would have liked to be able to put a solid background behind my grad so the photos didn’t have distracting background
Satisfied
Wonderful
Lots of pics to choose from. Easy to order. A little expensive
All the pictures taken of my graduate were a perfect depiction of that wonderful day. We had several options to choose from and the purchasing process was super easy.
I have never received photos or photo info since paying for them.
Blurry photos
There is an issue with my photo. There has been email correspondences and then they stoped. NOTHING has been resolved. I'm left with a picture I can't use.
Easy to use nice pics. Too expensive.
Great pictures that allow family to focus on the moment rather than capturing the photo.
The mug was much better than I expected!! A+
The picture was delivered quickly by mail, but the corner is wrinkled
Pricing
Everything was as expected and in a timely manner 😊
Far too expensive for what's offered.
Extremely expensive. Some of the ‘shots’ I paid for turned out to be zoom-in/crops of another pose.
The angles on the photos were very poor. For a 6’3” person you had an upshot angle for every portrait. The height of the camera should’ve been changed rather than standard for everyone.
I received my pictures and when I took them out there was pink in my hair in the pictures. I have brown hair and have never died my hair pink, but on the left side of the pictures there is a ton of pink. If possible I would like replacements because I don’t have pink hair and paid good money for the pictures.
Great customer service, thank you.
My photo came creased do to inadequate packaging on your part. The photograph needs to be sandwiched between thicker cardboard, and sent in a padded envelope.
Also, I sent an email about the above issue through your website, with no response on your part and I called customer service twice and got disconnected both times after 2 rings.
The picture were not as good as my IPhone pictures and his cap was sideways in all the pictures
The quality of my pictures was poor.
Fix your prices
They took a picture of me for graduation. I looked like I was grimacing. Might want to suggest taking a few quick shots instead of one.
The pictures taken on graduation day were fantastic and we received emails about ordering quickly. Once I placed an order we received the pictures quickly