The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8749 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 21, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Quality of the photo.

Report a concern   June 21, 2024 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Nice pics

Report a concern   June 21, 2024 — Rated 7 out of 10 by B.M. The Grad Team
What could we do to improve?

Nothing - got great candid shots too!

Report a concern   June 20, 2024 — Rated 8 out of 10 by K.W. The Grad Team
What could we do to improve?

Some of the pictures were blurry like you were moving too quickly to hurry up and get a shot.

Report a concern   June 20, 2024 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

I like the memories that was captured and the picture quality.

Report a concern   June 20, 2024 — Rated 2 out of 10 by A.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Miscommunication between photography company and students with accessing all photos from all events during discounted rate period. No extension of discount period offered after bringing attention to missing photos from one commencement ceremony.

Report a concern   June 20, 2024 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are downright predatory.

Report a concern   June 19, 2024 — Rated 10 out of 10 by V.G. The Grad Team
What do you like about our products and services?

Very good

Report a concern   June 19, 2024 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I don’t have business associates. I was not disappointed in the quality of price of the pictures.

Report a concern   June 19, 2024 — Rated 0 out of 10 by S.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are smeared. Poor quality!

Report a concern   June 19, 2024 — Rated 5 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Too espensive

Report a concern   June 19, 2024 — Rated 0 out of 10 by G.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Paid for touch up and it wasn't done and still isn't done.

Report a concern   June 19, 2024 — Rated 7 out of 10 by L.M.A.C. The Grad Team
What could we do to improve?

A few more options for background

Report a concern   June 19, 2024 — Rated 5 out of 10 by G.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture of her diploma in the picture is fuzzy and grey. It looks like a generic diploma. It looks nothing like her real Purdue diploma.

Report a concern   June 18, 2024 — Rated 10 out of 10 by T.S.G. The Grad Team
What do you like about our products and services?

pictures were great!

Report a concern   June 18, 2024 — Rated 9 out of 10 by E.W. The Grad Team
What do you like about our products and services?

Easy to use website. Options are good. Final photo was done well.

Report a concern   June 18, 2024 — Rated 0 out of 10 by M.R.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for touch ups on three different poses but none were done. I called and no one has responded back.

Report a concern   June 18, 2024 — Rated 4 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures featured other people. Daughter was on the side. She was very shinny and red. Didn't notice in samples. Photos were bent in mailbox .need cardboard to keep flat. Stock paper is too thin.. do really like the glass framed pictures.

Report a concern   June 18, 2024 — Rated 4 out of 10 by K.V. The Grad Team
How did we disappoint you and what can we do to make things right?

Better instruction and time to get the pictures. Awkward to leave stands for picture and hard to get there in time. Ended up no family pictures. Also wanted 2 proofs but had to decide between 1 or 3 with available packages. Only had 2 poses to choose from with multiple backgrounds.

Report a concern   June 18, 2024 — Rated 0 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I already sent an email about the HORRIBLE PHOTOS and the HORRIBLE CUSTOMER SERVICE I received. I have seniors graduating in 2025 and 2026, as well and this year’s graduation pictures has me A THOUSAND PERCENT CERTAIN that i won’t purchased from this company again and i won’t recommend that any one i know use their services, either.

COMPLETELY EXPENSIVE TRASH.

Report a concern   June 17, 2024 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Quick turnaround emailing the pictures and great quality.

Report a concern   June 17, 2024 — Rated 10 out of 10 by R.S.R. The Grad Team
What do you like about our products and services?

I am amazed to see the pictures. Thank you for capturing some of the best & beautiful moments of my life.

Report a concern   June 17, 2024 — Rated 10 out of 10 by L.L. The Grad Team
What do you like about our products and services?

Great selections to view. Quick service and great photos.

Report a concern   June 17, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

You guys made it so easy to order! Thank you!!

Report a concern   June 17, 2024 — Rated 0 out of 10 by B.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 2 5x7 and 2 8x10 photographs. The one 8x10 turned out very nice. The other 3 pictures were blurry. The background is more in focus than my daughter. I paid extra for the retouching and that was not done. I spent $98.75 for garbage!

Report a concern   June 17, 2024 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

Nicely done.

Report a concern   June 17, 2024 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

thought was a little pricey

Report a concern   June 17, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Thank you , it is beautiful memories .

Report a concern   June 17, 2024 — Rated 5 out of 10 by S.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are WAY TOO HIGH and should have allowed us to customize packages with at least 2 different poses. I did want a nice print of a couple of pictures, but prices were too high to try to purchase two separate poses or the digital downloads, but LOVED the magnet picture quality this year! Thank you because the picture coloring was WAY BETTER than last year’s (bought a magnet last year that color quality was very poor). Photos shots taken were FABULOUS and wished I could afford to have you print a regular size photo of several of the shots for a photo album…good job to the photographer! Hope this is helpful information for future families wanting to order from a momentous occasion. 👍

Report a concern   June 17, 2024 — Rated 2 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive to buy pictures!


Privacy Policy