The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

The way I was able to select which photos and the quality was professional. The photographer did an amazing job on our daughter photos.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Ordered and received them very quickly and were in great packaging

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.V.H. The Grad Team
What do you like about our products and services?

They did very good love how the picture came out

Report a concern   June 7, 2024 — Rated 0 out of 10 by H.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was off centered. Did not look professional for the cost.

Report a concern   June 7, 2024 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Well done photos.

Report a concern   June 7, 2024 — Rated 8 out of 10 by L.P. The Grad Team
What could we do to improve?

More candid pictures would be cool!

Report a concern   June 7, 2024 — Rated 1 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Images are not in focus and could not see that from proofs. So paid for images and now have blurry images.

Report a concern   June 7, 2024 — Rated 5 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures came bent. One was completely ruined. A refund of sending more would be nice.

Report a concern   June 7, 2024 — Rated 0 out of 10 by Z.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture were to overpriced for one singular photo, very inconsiderate of people who can’t afford photos

Report a concern   June 7, 2024 — Rated 2 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Everything is so expensive

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.G. The Grad Team
What do you like about our products and services?

Capturing the perfect pics

Report a concern   June 7, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

The pictures are beautiful and some candid which I love! The ordering process was very easy and the download order was emailed to me wishing 24 hours!

Report a concern   June 7, 2024 — Rated 1 out of 10 by M.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The most important photo of my son (holding his diploma cover between the US and State of Georgia flags) featured my son, with other graduates behind him, including a girl peering over his shoulder into the camera. Luckily, I am a graphic designer and was able to purchase the photo and retouch in Photoshop. BUT- as "professional" photographers, you guys need to do better.

Report a concern   June 7, 2024 — Rated 0 out of 10 by M.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The item I ordered was sent with the School of engineering logo and not the school of social work.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.L. The Grad Team
What do you like about our products and services?

Easy to order and fast shipping.

Report a concern   June 7, 2024 — Rated 1 out of 10 by K.A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Eyes are closed in my picture

Report a concern   June 7, 2024 — Rated 0 out of 10 by O.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality did not meet up to my expectations.

Report a concern   June 7, 2024 — Rated 3 out of 10 by M.S.J. The Grad Team
How did we disappoint you and what can we do to make things right?

To be completely transparent it’s very hard to afford any pictures. It became very sad that I was unable to afford the memories captured. Professionalism was great however.

Report a concern   June 7, 2024 — Rated 6 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture we have is pretty blown out color wise and not lit well

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

Very great good pictures to capture a very special moment thank you

Report a concern   June 7, 2024 — Rated 9 out of 10 by K.B. The Grad Team
What do you like about our products and services?

The photos are a wonderful momento of graduation. Good quality paper and print.

Report a concern   June 7, 2024 — Rated 0 out of 10 by I.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture did was did not show any signs of stains when chosen, however when I receive the picture it were stains on the picture and it was not clear. Highly not satisfied.

Report a concern   June 7, 2024 — Rated 4 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The actual photo of my student receiving his diploma is off center. However, the main complaint is the price. If you'd offer a better price, you'd sale a lot more photos.

Report a concern   June 7, 2024 — Rated 4 out of 10 by K.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the print was not what I had expected for the price. Also, if your packages weren't priced outrageously, I probably would have bought one of those instead of a couple 5x7.

Report a concern   June 7, 2024 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

My product arrived damaged and I have made two separate contacts and no response. I am stuck with a broken frame (not even broken at the joints - broken in random areas where I can’t glue it) !!!!

Report a concern   June 7, 2024 — Rated 10 out of 10 by H.P. The Grad Team
What do you like about our products and services?

Great photos!

Report a concern   June 6, 2024 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

great picture and easy to order

Report a concern   June 6, 2024 — Rated 8 out of 10 by H.R. The Grad Team
What could we do to improve?

Package selection variety and pricing.

Report a concern   June 6, 2024 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Wonderful pics


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