based on 4907 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great pictures
Only wish we knew that you would be there before we hired a photographer for cap and gown pictures. A little earlier in the year notice would be nice.
The price was ridiculous
My framed photo arrived in a very broken frame. I reached out to the customer service email and sent photos. No one ever responded to me.
It was easy to order and the pictures were of good quality.
I thought photos were expensive and once I received the ordered photos, I was disappointed on how dark they were. The computer proofs were showing more balanced lighting and the physical photos were very dark - too dark to frame and hang on my wall.
I really was thrilled at the quality of the photos and so happy that SHS had this company on the turf to take close up photos.
How fast the photo was delivered.
Photos were fair at best, and the pricing is very disappointing. Charging $90 for for digital downloads feels excessive, especially for a graduation photo where families are already paying for multiple expenses. It feels like the cost takes advantage of an important milestone rather than being reasonably priced. Better, more family-friendly pricing options would make this a much better experience.
Pictures were great, I like that you can buy digital rights, and they were available quickly
There was one photo that came out particularly well. The rest were just okay. I understand the pictures are taken quickly too. The price per photo is a small fortune. Graduation is so expensive as is.
Comically expensive for a digital photo. Only did it to try to make my daughter happy & seem like a good parent.
In the picture of my daughter receiving her diploma there is a shadow in the left bottom corner or what also could be a hand of the photographer
Prices was too high.. n not enough package
I have not received my photos
I’m not exactly pleased with how things are described when you purchase the photos. I was under the impression that I was getting pictures mailed to me so I made sure to get multiples of pictures that I could hand out to family. After waiting for almost a month and still no pictures in the mail, I called the company where the receptionist informed me it was all digital copies that were sent to my email so I ended up paying $175 for pictures that I didn’t even need. Granted this was my second time ordering from this company as I had purchased his senior pictures and those came in the mail so I thought this was the same. Complete waste of money and I will not order from them again.
Pictures chosen were delivered ahead of what was promised and we are very pleased.
The cost for 3 digital prints was too high. Only 2 of the photos were somewhat decent of my son.
I like the photo frame although I thought it would have been printed into the frame.
The background was kind of loud but most importantly, my picture came really bent! I sent pics to you with no response. I paid $25 for a bent picture
The photos were amazing! They were beautiful, clear, and the photographer was kind and patient
ease of use
There is no option to track your order
Good quality. Great service
The clarity and quality is great!!
Better Angles + Filters + Prices + Delivery + Items + Natural Edits + Money
Great pictures! One picture we didn't even know had been taken!
Very nice photos and quick service. Thank you!
When I got my photo back after I paid to get it touched up, my diploma was completely washed out by the flash of the camera. I was extremely disapointed. It felt like everything was rushed and I am disappointed in the quality of the photo.
The special package of 3 for $99 was misleading and I accidentally ordered 2 for $120. Within minutes I e-mailed to cancel so I could reorder the package. NO RESPONSE. So I got ripped off and paid $120 for 2 photos instead of $99 for 3. And all of it is outrageously expensive with horrible customer service—should have given a 0.