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Customer Testimonials
Erik and Austin were phenomenal. They both are very informed and were able to help me get exactly what I wanted. I would 100% send family and friends your way! Thanks again!
The customer service is excellent and the repairs are flawless and exact!! Thank you Bike Mart for getting me back on the trail!!
Good services, nice people, good selection
Great service and greatn people!!
The mechanics are friendly and knowledgeable.
Great service and helped us with our issues.
Rented e-bikes to ride on the Trinity Trail and staff members Ben and Eric helped us during our time in the store. Both were amazing and very knowledgable. It was a great experience.
Great service!
everyone seems to be very knowledgable
I loved that I had the bike for 24 hours so that I could get multiple rides in. The person helping me was extremely helpful. He even kept the bike overnight for me to use again the next day. The rental was easy.
good variety of bikes and accessories. Service dept. is exceptional. Good, friendly, professional staff.
Great store, great service. I just moved from Dallas, near White Rock Lake where I was a long time customer at Bike Mart WRL, I moved to Fort Worth. When I walked into Bike Mart Trailhead, Eric, the manager recognized me right away! After catching up for a few minutes I asked him about the trail and he gave me the scoop on the options heading out each direction. Unfortunately, I took a spill on the trail and needed both medical attention for my left elbow and a bike doctor for Dark Angel, (my bike). Eric took the bike into the shop immediately where Kelly got right to work diagnosing the issue while Eric told me to go look after my arm. It’s good to know that I was immediately recognized and treated like a VIP (who doesn’t?), and that I received the same level of service at either location. Great service, great people, great shop!
Erik was very knowledgeable and incredibly patient and kind to my 14 year old son who was there to upgrade his bike. He answered all of the questions we had and made great recommendations. Thank you!
helpful, knowledgeable staff (Celso)
The staff is super helpful. I am thankful for all their knowledge and kindness. The location off the trail is great too!
Patient, friendly, and great products
Very helpful employees. Really enjoyed the e-bike rental. Regular bikes need better maintenance!
Customer service.
My wife just did some online search looking for bike shops and found that you guys carried some of the brands we were interested in and had a branch a reasonable distance from us. So we thought we'd give you a try. When we got there, though, we found it to be a cool location, right on a great bike trail, perfect for trying out different models. The was super friendly and helpful, and we had a great experience.
Professional and courtesy service. The guys always are friendly.
The service guys were very helpful and serviced the rear hydraulic brake on my Lectric ebike very quickly. I was relieved after another bike shop in the neighborhood said they wouldn't service it.
Excellent customer service! Highly recommend.
Great advice on products. Friendly service.
Staff was extremely nice. Very helpful with answering all the questions and advising me on what I needed.
Picked up a Specialized P1 for my 6 year old and He loves it. Excellent service and I recommend the Bike Mart for your next bike.
The staff is helpful and goes the extra mile to support you when hard to find parts are needed. They are extremely knowledgable, professional and always friendly.
High quality products. Friendly and professional customer service.
Friendly, helpful, knowledgeable team👌
Quality staff and courtesy. Plus I really like JB’s table book about Trek.
The whole team is always amazing. They genuinely listen to you, offer incredible feedback and honesty. If you’re a newbie or a seasoned rider, you’ve gotta go see the crew here.