Customer Testimonials

Sales and service is always great!

Product availability and friendly, helpful service.

The staff was courteous, professional and knowledgeable. Appreciated the recommendations given to keep our bikes in good shape! The annual tuneup was completed without delay, bikes were returned on time as promised.

They got my son all fixed up with his specialized balance bike! I didn’t want foam tires and they said no big deal, they swapped out the foam with rubber tires and the kid was off! 10 out of 10 would recommend!

I loved the fact that I could talk to a professional like Celso and Justin at any given time. They are knowledgeable and extremely professional. It was truly an amazing experience.

Thank you Bike Mart Team!!! : )

I have received wonderful service for my bikes and have found very good quality on every item i purchased at the store.

Erik Jones and the team at Bike Mart Fort Worth - Clearfork at the Trailhead are super friendly and very knowledgable. If you've been in their store more than once, they'll likely greet you by name. If they don't have what you need in stock, they'll order it for you and have it in no time. I'd recommend them to all cyclists, no matter your experience level.

Service and selection

Always best quality gear, staff is very well trained and helpful with solutions and offering options.

Staff have always been very friendly and helpful!

The staff has been very helpful. And have taken care of me on numerous occasions

I thought that the work on the bike was excellent, but when I brought the bike in for service they initially told me it would take 5 days, then when they put it in the system they changed that to 8 days and then when they called me to tell me it was ready it actually took 10 days - DOUBLE the time they told me when I first asked about which I wasn't pleased. Then when I called before coming asking them to bring it out from an upstairs attic area, the guy who said he would get it for me got "busy talking" to someone else so I had to wait longer for someone to retrieve it upstairs.

Great variety of products and services. We were able to find a bike for everyone in the family, as well as safety equipment and service for my bike. Everyone was so helpful and willing to go the extra mile to help us get everything and even install lights, kickstands, and new saddles! What we couldn't find in the store only took a few days to get. Very convenient!

Austin was a champ and very patient. He made the buying experience so easy and enjoyable. I highly recommend him and the entire team.

Very friendly and knowledgeable mechanics.

Lots of product selection. Good service team.

Convenience and service

Everything was great. My only issue is that I don't love saying I went to 'Bike Mart' to buy a bike. It just doesn't sound cool. But - the service and products are great. My son loves his bike and I know it'll last for years :)

Great people, products and great service!

The staff was awesome especially Erik! 10/10 would recommend

Very helpful and communicative staff. Great services and quick turnaround.

Aubrey, Kelso, and everyone else I've interacted with have been both kind and professional in all my dealings with them.

Fantastic customer service.

Had a repair , very fast and came in less cost

I got a bike rental and the employees at this location were great!

Austin was very knowledgeable and answered all our questions. Never felt rushed or pressured. Friendly, hometown bike shop. Will be back!

The service is outstanding.

Excellent service and they did everything I needed done. The Wahoo trainer I bought needed to have a 10 speed cassette and they did it while I was in the store. They helped me take it to the car and load it. Uniformly great service!
I’m not going anywhere else!

The people, service, and quality work. Kelly was exceptional. Friendly, helpful and even had a discount on my ticket!

You all are the best!

Speedy and friendly service.

Service was thorough and timely.