Customer Testimonials

Great selection of products and the service is impeccable! Love the staff at Bike Mart!

I can’t say enough good things about Austin. So patient, knowledgeable, friendly and his passion for riding is inspiring. The trailhead team walked me through the bike and even admired it with my. These guys just love what they do.

They were very courteous and helpful. Thanks for your kindness and expertise!

Will come back again.

Great service and advice as we considered a bike purchase. The prices were good - to actually have a sale on high end bikes is rare to see. The salesperson was very knowledgeable but low pressure. It's definitely purchase a bike or other products from them again.

Very helpful and efficient staff.

It’s a good shop… they showed me where they moved the gloves.

Great variety but need recumbent tadpole trikes and parts.

Great service, fixed my flat in 10min on the spot.

Wonderful staff!

Good service. Helpful staff!

Erik Jones was great with all the help I needed and helping purchase my new Roscoe 7 mountain bike. A+ customer service!

Very kind and knowledgeable people.
Always find every part i need for my bikes.

Great selection of bikes and great customer service.

The staff is super friendly and they always get my bike fixed up wicked fast! Thanks guys.

Friendly and helpful

Good selection and good customer service!

Everyone at Bike Mart is kind patient and helpful. Affordable and quick repairs means a lot!

BMart had what i wanted in store that i thought i would have to order online. would rather keep business, money, local. had a issue with a tire and was taken care of without issues. great CService

I rented a bike for 4 days while staying in the area. Celso set me up and did a great job

Great service!!

I walked into the shop not entirely sure what I was looking for, but I had an idea. Erik made the process so easy and enjoyable. He was incredibly knowledgeable, patient, and genuinely enthusiastic about helping me find the right bike. He got me set up on a test ride, answered all my questions, and before I knew it, I was riding home with a bike that felt like the perfect fit. The customer service was top-notch, and Erik went above and beyond to make sure I was confident in my purchase. If you're in the market for a bike or just a beginner looking to get the best information, this is the place to go, and Erik is the person to see!

Honest people, outstanding customer service, and so easy to work with. They go above and beyond and offer the best service in the DFW area. Highly recommend BikeMart!

Great quality bikes and service from the staff. Staff very helpful on upkeep info as well.

Helpful clerk and wonderful sale pricez

Austin helped me with tire selection, excellent service.

Perfect staff
Excellent service

They did a great job swapping my feame

I really appreciate the friendly and knowledgeable staff. They’re always welcoming and eager to help, making every visit a great experience. Their expertise in bicycles is impressive—they can answer any question, whether it’s about choosing the right bike, maintenance tips, or upgrading components for better performance. No matter your level of experience, they take the time to explain things clearly and offer recommendations that truly fit your needs. Their passion for cycling really shows, making it a go-to place for anyone who loves bikes.

I had a bike delivered and assembled at the Fort Worth location. Shout out to the staff for taking the time to show me the details on my new gravel bike, including electric shifting charge ports and other features! The people at this store are always patient and answer my questions with care and professionalism.

Sales, service, and overall customer service is phenomal!! Love Austin, Kelley, Aubrey, Eric, and Celso. They are all very willing to help out with any of my bikes with repair, maintenance, suggestions, etc. most importantly, I love my new bike and all its accessories. They are the best team.