Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9080 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 5, 2019 — Rated 10 out of 10 by Steve Bazaldua Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, technician did an amazing job. My tile looks like new and carpet is revived.

Report a concern   November 3, 2019 — Rated 10 out of 10 by Jane Andrews Zerorez Tri-Cities
What do you like about our products and services?

Very professional

Report a concern   November 3, 2019 — Rated 9 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Were very nice and explained all he services they offer. Looked good when it was done.

Report a concern   November 2, 2019 — Rated 10 out of 10 by Josh Pasma Zerorez Tri-Cities
What do you like about our products and services?

Tj was amazing. The only problem is we had really old carpet and so it actually kind of wrinkled up a bit but after we hired a guy to fix it it got stretched back but in no way do we blame your company you guys are amazing and we plan to come back we just need to figure out a game plan for our old carpet we may just need to replace soon

Report a concern   November 2, 2019 — Rated 10 out of 10 by Kathy Paulus Zerorez Tri-Cities
What do you like about our products and services?

• Competent, friendly technicians
•Carpeting is so soft and fluffy after cleaning
•Good explanation of products/procedures I inquired about

Report a concern   November 1, 2019 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Great service! My couch looks like new. And the carpets were cleaned well. Allan worked hard to get this done in the time frame he estimated. He was professional and kind.

Report a concern   November 1, 2019 — Rated 7 out of 10 by J.W. Zerorez Tri-Cities
What could we do to improve?

Price point was a bit much, should be a bit more discount applied when doing additional rooms

Report a concern   October 31, 2019 — Rated 10 out of 10 by Buffy Farber Zerorez Tri-Cities
What do you like about our products and services?

Technician wad friendly and very knowledgeable about the system.

Report a concern   October 31, 2019 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

Customer service and knowledgeable technicians

Report a concern   October 31, 2019 — Rated 5 out of 10 by D.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Technician did not complete job. I as a customer had to take time out of my day and drive to office to explain my dissatisfaction with the job. Not sure if I would recommend this company to friends I know and possibly not have them back myself.

Report a concern   October 31, 2019 — Rated 10 out of 10 by Matthew Goins Zerorez Tri-Cities
What do you like about our products and services?

They work!

Report a concern   October 29, 2019 — Rated 10 out of 10 by Stephanie Benson Zerorez Tri-Cities
What do you like about our products and services?

Very professional and technician was friendly and did a great job. Would recommend in the future.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Q.M. Zerorez Tri-Cities
What do you like about our products and services?

Very good work

Report a concern   October 29, 2019 — Rated 10 out of 10 by Nathan Reyes Zerorez Tri-Cities
What do you like about our products and services?

Great service

Report a concern   October 29, 2019 — Rated 10 out of 10 by Rachel Simpson Zerorez Tri-Cities
What do you like about our products and services?

Zerorez did a great job but even better customer service!! Great experience from begining to end!!

Report a concern   October 29, 2019 — Rated 10 out of 10 by Don Woodford Zerorez Tri-Cities
What do you like about our products and services?

Your technicians always do a great job my carpets come cery clean. And your technicians are always nice!

Report a concern   October 28, 2019 — Rated 10 out of 10 by Bryan Christenson Zerorez Tri-Cities
What do you like about our products and services?

Mathew s. Was great! He is Efficient, knowledgeble, made great recommendations.

Report a concern   October 27, 2019 — Rated 9 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Techs were great! scheduling was an issue

Report a concern   October 27, 2019 — Rated 10 out of 10 by Natalie Teeples Zerorez Tri-Cities
What do you like about our products and services?

I called Zerorez to get rid of some bad pet odor. I didn’t think it was even possible to tell you the truth. I was blown away not only with the complete absence of pet odor, but of the absence of any odor. I thought it might smell heavily if chemicals. It didn’t. It just smelled clean.

Report a concern   October 26, 2019 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

Nick, our service tech, was great. He was friendly and easy to talk through the process and very accommodating about helping. The results were great.

Report a concern   October 26, 2019 — Rated 10 out of 10 by Tammy Steindorf Zerorez Tri-Cities
What do you like about our products and services?

The carpets look great... They are just like when we moved in

Report a concern   October 25, 2019 — Rated 9 out of 10 by Teresa Davison Zerorez Tri-Cities
What do you like about our products and services?

Committed to getting it right, punctual, thorough and friendly.

Report a concern   October 25, 2019 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

great customer service, the carpets are not water soaked when cleaned

Report a concern   October 25, 2019 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

My Zerorez experience was filled with great communication beginning to end, prompt, thorough, and courteous service. Yes, I will use them again. Thank you,

Report a concern   October 24, 2019 — Rated 8 out of 10 by B.W. Zerorez Tri-Cities
What could we do to improve?

I felt like TJ just made excuses for why the carpet wasn’t clean in the bedroom. But the second time he cleaned it - it looked great. There’s no bleed thru there’s no worn carpet. It just needed to be cleaned the first time. Besides that he did a great job. We loved it & my son is breathing better. Thank you

Report a concern   October 23, 2019 — Rated 10 out of 10 by Mary Jane Brown Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and knowledgeable tech. Very happy with the outcome. Carpet looks and feels clean.

Report a concern   October 23, 2019 — Rated 10 out of 10 by S.A. Zerorez Tri-Cities
What do you like about our products and services?

Was able to do the job within a few days. Did the job quickly and efficiently without a lot of chemicals. We will be calling when we sell our house we're moving out of also.

Report a concern   October 22, 2019 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

Our service technician was fantastic! Very professional and extremely pleasant. My carpets look amazing. I will definitely recommend Zerorez!

Report a concern   October 22, 2019 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

Kyle was AWESOME! He was friendly, professional & did a fantastic job! We were first time customers & will definitely use your company again thanks to the great job Kyle did!

Report a concern   October 21, 2019 — Rated 6 out of 10 by D.N. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The technician was great. It may be the process? He came back to try and remove the brown spots that came up from my carpet pad and appeared on my light colored carpet. However, the brown spots are still there if not worse. The brown spots were not there when he came in to clean the carpet the first go around. Very unfortunate.


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