Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 18, 2019 — Rated 10 out of 10 by Don Woodford Zerorez Tri-Cities
What do you like about our products and services?

You guys allways do a great job cleaning our carpets and people who do the are very freindly.

Report a concern   September 16, 2019 — Rated 10 out of 10 by S.J. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very nice and did a real good and detailed job on my carpets and was very polite I think his name was josh

Report a concern   September 15, 2019 — Rated 10 out of 10 by Christina Mattson Zerorez Tri-Cities
What do you like about our products and services?

Quick, easy and affordable! I love the availability. When my dog had an accident in the home I was able to get zerorez to come within 2 days! Not only that, but they were able to get rid of the smell. Both times I’ve had zerorez service my carpets/tile the technicians have been super friendly and knowledgeable. I hope they start doing affordable hardwood floor treatments/restorations soon!!

Report a concern   September 15, 2019 — Rated 10 out of 10 by Patricia Adams Zerorez Tri-Cities
What do you like about our products and services?

My carpets look brand new after cleaning

Report a concern   September 15, 2019 — Rated 10 out of 10 by D.K.P. Zerorez Tri-Cities
What do you like about our products and services?

The carpets are always so fresh and clean after ZeroRez cleans them. And the technicians who did the cleaning, Allen and Matthew, were awesome! They are very professional, knowledgeable and friendly. They did the work, but would stop and answer any questions I had.

Report a concern   September 14, 2019 — Rated 0 out of 10 by R.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My carpets are still dirty

Report a concern   September 14, 2019 — Rated 10 out of 10 by G.G. Zerorez Tri-Cities
What do you like about our products and services?

Prompt efficient and well worth it

Report a concern   September 14, 2019 — Rated 8 out of 10 by J.S. Zerorez Tri-Cities
What could we do to improve?

The first appointment had a trainee tech on the cleaner and will chalk it up to lack of experience. Numerous places were not cleaned efficiently. Required a second cleaning by a more experienced tech. Also the bathroom floor was cleaned without approval and he tried to charge me an additional $40 but took it off the final bill when I challenged him on it.

Report a concern   September 14, 2019 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. Very professional team.

Report a concern   September 13, 2019 — Rated 9 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Your technicians were very professional.

Report a concern   September 13, 2019 — Rated 10 out of 10 by C.S.M. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and great results!

Report a concern   September 12, 2019 — Rated 0 out of 10 by C.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Missed a spot and called them back to clean and told be it would be $44 I sent them back why I’m I going to pay for something that I already paid for and you didn’t even finish your job the first time will be giving out a bad review soon and not recommending to anyone.

Report a concern   September 12, 2019 — Rated 10 out of 10 by Breanna Kafentzis Zerorez Tri-Cities
What do you like about our products and services?

Great, fast and effective!

Report a concern   September 11, 2019 — Rated 10 out of 10 by G.R. Zerorez Tri-Cities
What do you like about our products and services?

best service ever

Report a concern   September 11, 2019 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

My floors look amazing!

Report a concern   September 11, 2019 — Rated 3 out of 10 by D.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My price was over double what was originally quoted over the phone and what I typically hear advertised on the radio. That being said was fairly happy with outcome. Carpet looked great. Was just a few spots on grout where looked like they might have been missed or didn’t come as clean as sports next to them.

Report a concern   September 11, 2019 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Prompt, courteous and my carpets look great.

Report a concern   September 11, 2019 — Rated 10 out of 10 by Y.S. Zerorez Tri-Cities
What do you like about our products and services?

Fast and did a good job.

Report a concern   September 10, 2019 — Rated 10 out of 10 by Kylene Spencer Zerorez Tri-Cities
What do you like about our products and services?

I can't say enough about Zerorez and their team members. I also love that the products are natural with no residue left behind. It makes me feel so much more comfortable with having young children.

Report a concern   September 9, 2019 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

It was super easy to schedule online. The person who came out was very knowledgeable and very friendly. The dry time was very fast

Report a concern   September 8, 2019 — Rated 10 out of 10 by Kathy and Ted Beach Zerorez Tri-Cities
What do you like about our products and services?

The technician was very knowledgeable
As well as professional. Worked carefully but quickly. Carpets looked new when he was finished.
Thank you Zerorez

Report a concern   September 8, 2019 — Rated 10 out of 10 by Kajsa Lethbridge Zerorez Tri-Cities
What do you like about our products and services?

Loved everything. Our technician was amazing. Extremely knowledgeable, professional and nice.

Report a concern   September 8, 2019 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

You are great!, Matt is the best.

Report a concern   September 7, 2019 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

Communication is great. Technician does a great job and they are prompt in the window of time you are given.

Report a concern   September 6, 2019 — Rated 10 out of 10 by Bruce & Vicki Ransier Zerorez Tri-Cities
What do you like about our products and services?

very short wait time for appointment, fast drying time

Report a concern   September 6, 2019 — Rated 10 out of 10 by N.V. Zerorez Tri-Cities
What do you like about our products and services?

Best cleaning service I’ve used! The results are better than advertised!

Report a concern   September 6, 2019 — Rated 10 out of 10 by Ashley Reeder Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is awesome. I have used them 4 times now just to freshen up my carpets and couches. The best part is you can request a tech you like. We always request Michael. He has always been professional and he works around my two year old and pets. My home always smells and feels great afterwards!

Report a concern   September 6, 2019 — Rated 0 out of 10 by S.J. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There are still stains on the rug. Not happy that person did not concentrate on that. I could have used my steam cleaner at got same results. This was very spendy for what I got. I'm not satisfied at all.

Report a concern   September 5, 2019 — Rated 10 out of 10 by F.K. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service tech. The job was well done and we would use Zerorez again.

Report a concern   September 5, 2019 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

They did an excellent job of cleaning my carpets and tile. The technician was very professional. He introduced himself, was very conscientious, and knowledgeable about the whole process. He was also very careful around all of the furniture and walls, which I appreciated. I have already recommended this company.


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