- Phone: 509-582-9000
- Visit Website
based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great people & skills
The communication was excellent, a technician was running late but they kept me updated on when he would be at my house. When he got here he listened to my concerns, treated those areas , and then cleaned the carpets. It was quick and the carpets look great!
My rugs look wonderful after they are cleaned and dry quickly. So pleasant to work with the people who come to do the job!! I have had Zerorez many rimes and hive never been disappointed.
I really like the quality of service I received when I had my carpets cleaned!!
I thought the service was done well and professional, I would like them to go a touch slower on the carpet so more dirt is removed, however I thought the end result looked very good.
Matthew was wonderful. Lots of knowledge and experience. Very professional and personable as well. I will recommend zerorez with Matthew to everyone.
Very professional. Worked quickly and efficiently. Explained options and costs
You guys are the best. Friendly employees and if there is a concern with a job, you get right on it. I am always very satisfied with Zerorez. We actually did have an issue last cleaning and it was fixed and I am very satisfied. Good on ya.
My technician was friendly, professional, quick and very knowledgeable about the products. The carpet I had cleaned looks and feel great!
My technician was great, fast and friendly. I wish the pet treatment could be more affordable
Very thorough and efficient. Matthew is friendly and does an excellent job, and explains all that is available and what the process used does and its mechanism of action. They are prompt and try to comply with the times scheduled.
Thank you for all you do.
Am very pleased with the clean furniture and carpet ! Have already mentioned to a neighbor.
Pretreatment and the step 1 brush got so much out of our carpets. I was amazed at what was lurking in our carpets that we were unaware of.
The technician(Thomas) was friendly and knowledgeable.
Now our carpets are clean and soft!
Nick, the technician, was very personable and knowledgeable. He did a thorough job detecting and removing pet oopsies from my puppy in training. The carpet, though 27 years old, looks very nice. I'll certainly use Zerorez again and recommend Nick! Thank you. TM
On time, great job, kind service person. Very respectful, willing to touch areas up when I asked. Over all great experience!!👍
Carpet still looks dirty. It's obvious where the furniture was
The person that I spoke with on the phone was not very friendly. She seemed very irritated to be answering the phone and discussing the process. The technician that came out was amazing. Very friendly, professional and efficient!
Surprised at how all stains were lifted and have stayed away—I waited almost a month to leave a review because in the past I’ve had carpet cleanings from other companies that the stains come right back.
My technician was great at educating me on what kind of stains we had and he used a technique to lift them and they have NOT come back!! Feels like I remodeled! Very affordable for how thorough of a job he did.
Clean, and quick
Very professional staff and awesome clean!
Very professional, quick and no chemical smell after the work was done.
I'm definitely using you guys again.
Thanks so much.
Was an easy and efficient process. Will recommend to all my friends.
All was good,we will see you next yr. Your teck was friendly,knowledgeable,worked well solo and was respectful of our home,what else could we want,again see you next yr. Judy West
Allen did a great job. Very thorough and did the job with great care. Very happy with the job that Zerorez does. Will call again when it is time for cleaning again.
the results
Very clean and efficient.
TJ was very thorough & made sure I was happy!
The service tech was great. He shared his knowledge about the carpet, what he was doing, and his recommendations. He was clean, neat, and made sure his work was spotless.
I love how thoroughly cleaned my carpets were! I was actually surprised how nice they came out and glad that my associate was so nice and did such a great job. I was a little disappointed with the pricing model. I would rather have known upfront that my carpets would be cleaned AND sanitized for $150 than feeling like I was not getting my money's worth for $119. With the sizes of my rooms, I would have probably just done it myself. But with all the upgrades and $200 later, it was worth the investment.
No chemical smell, great technician and customer service