Customer Testimonials
Great prices and everyone there is helpful.
Everything!
Staff was very friendly and helpful. They let me try several different bikes to help find the right one for me.
Great service and friendly helpful staff!
Best bicycle shop on the North Shore. Excellent service. Just took two bikes in for tune-up. Bikes ready 5 days ahead of date promised. Knowledgeable and friendly staff.
Peoples are great service is great I come all the way from mequon Wisconsin for my service
I came in the shop expecting to leave my bike for a few things and your manager took care of me instantly. He was very efficient and knew exactly how to fix the handlebars to make them more ergonomic for my riding.. also placed a mirror,and a different seat..
Zion Bike shop is the best. The staff at the shop is so knowledgeable and helpful all the while being friendly. I've been a customer for quite a few years and have always had a good experience!
I used to live in Wadsworth and started a relationship with Zion Cyclery some 8-9 years ago. Although we've moved further west (following our grandkids), I still bring my road bike into the shop annually for it's tune-up. Great service, exceptional work.
Scott Phelps
Friendly knowledgeable staff!
Friendly and attentive staff! They’re really committed to helping you find that right for both you and your budget
Not only did they have the bike that my son wanted in stock, the service & whole experience was great! They helped him be sure that it was the right bike for him & then adjusted it so it was ready to ride.
You have the best mechanics in the Midwest!
The staff was knowledgeable and extremely helpful. I would recommend them for any and all your cycling needs!
KC and the team have been very good at keeping customers updated and to their indicated repair schedule even during very chaotic times of the last year.
I think the customer service is wonderful. Thank you for accommodating your customers during the temporary closure. I appreciate the emails updating the status of the store and special arrangements during this time. And the discounts and coupons are greatly appreciated as just a reminder that it’s not business as usual. And, a final thank you for keeping the customers and employees’ health a priority. Thank you, thank you, thank you. Will always shop at Trek for the customer service.
Customer care
Excellent service, clean and well stocked store with great bikes on display.
Extremely helpful consultation from Nikko. Fantastic overall experience!
Always take good care of me.
The staff is extremely friendly and knowledgeable. I'll definitely recommend this store to family and friends in need of a new bicycle.
We received help from Torsten who was extremely patient and knowledgeable. He was able to outfit my son with the perfect bike for his needs.
All I’ve ever had is trek since I was 16 and now it’s all my family owns too. I have never had better bikes or service. Trek in highland park took care of us so well, I bought another trek and wasn’t even there for that!! The service I received on the phone and in store were excellent. They actually cared and took care of my family’s needs. Thank you Trek Highland Park! This is how places should be.
Damian Pilurs is the best! Very knowledgeable and helpful!
I just bought a Trek dual sport hybrid bike for my 15 y/o son. The bike has smooth seamless gear changes with effortless breaking. The frame is lightweight but solid. The price was higher than I expected to pay, (I haven't been in the market for a bicycle for awhile), but the poor quality of "less expensive" bicycles, made the investment in the Trek bike reasonable.
I bought 2 bikes from here any they were very helpful and friendly I heard nothing but good things from people about the shop and I would recommend to a friend !
Excellent product selection, excellent service, purchased a Trek bike, left very impressed!
Anthony did a great job answering all my questions and helping me equip my new bike. They know their stuff
Everyone is super helpful, friendly and knowledgeable. Prices are fair for quality of service. I've worked with probably 8 different bike shops over the course of my cycling and Zion has clearly been the best.
The store did a great job getting me set up with carbon wheels and recommending various new seats to consider and try out.
Great selection. Friendly staff. The prices are high, but they're also high for the same products elsewhere!