Customer Testimonials
Techs are helpful, work is efficient and effective, prices are reasonable - customers are treated kindly and techs are great about explaining issues and how they will fix them.
Trek stands behind their quality products. If there is a problem it is quickly resolved.
Very helpful and pleasant!!
I live in Florida and locally I could not find a specific bike rack I was looking for. I was able to order it online and it was shipped to me immediately. I also appreciate the military discount. Thank you!
Really know how to take care of bike. Thanks.
Prompt service. Good technical advice.
Excellence in quality and service.
Everyone is very helpful and the store was very organized!
Great service! Friendly and knowledgeable staff.
The best bike selection (when they can get them) and very knowledgeable staff. Great mechanics. Involved in the community of bikers.
All do a great job!, bike always feels better when returned 👍
Knowledge, and educated opinions
Torsten Eckstein help me get my Domanie SLR repaired after a bike incident cracked the frame. I suffered a fractured Clavicle. Torsten was very patient while helping me with the decision of whether to repair the frame, replace the frame or order a new bike. He researched all of the options with pricing to help me decide how to fix the bike.
Thanks to Torsten, my bike was ready to go before I was. A few weeks later, I was back on the bike (with a new frame) enjoying the end of the riding season. The bike feels great! I am very happy with the decision we made to replace the frame.
Thank you Corey!
Excellent service.
Service performed correctly, quickly and at a reasonable cost.
quality products at a fair price
Trek Store staff was wonderful about scheduling pick-up and delivery of our bikes, and they did an expert job of performing necessary repairs and maintenance. They returned our bikes as good as new. Seamless, easy, and professional from start to finish. Highly recommend.
Very professional. Great Service
Thank you
I like the bikes and all of the accessories
Knowledgeable staff. Good work.
Corey, and Jeff are the best! I had fit issues with a bike that I've owned for awhile. They assessed the issues, made their recommendations, and remedied the problem.
perfect service !
Awesome service and really helpful
Knowledgeable staff, state of the art products and excellent service department.
I was searching for a specific product that I wanted to use the following day. A Google search of bike shops in the Chicago-Milwaukee-Madison area showed that only TrekHP had it in stock. I am not surprised because TrekHP tends to carry more products for the "prosumer" cyclist where other shops would need to special order such things.
Lorenzo was very patient and helpful!
Knowledgeable and friendly staff
Done as promised