Customer Testimonials
The sales staff was extremely helpful. A great inventory of new bikes.
Helpful sales staff with a good variety of products.
I very much enjoy working with Thorsten. He provides excellent service and advise.
Adam was very patient and informative while I was figuring out which bike to purchase and the next day when we picked it up, KC was helpful with making sure all was good with bike and with answering my questions. Looking forward to many great miles with my new Trek Verve.
Thank-you, Adam and KC!!
Lisa 😃
Torsten and his team always take care of my bikes quickly and professionally.
The bike mechanic was fantastic. He was friendly and knowledgeable. Could not ask for better service.
Prompt friendly service
Each person took the time to listen to my questions explain what choices I had. They also explained the plus and minus Dr each choice
great service!
Friendly repair guys, good products and a wide variety.
Corey and Damian are the best. Awesome customer service and professional and friendly advice. Thanks guys.
Great resource for answering questions and plenty of product to offer different price points and options!
Torsten is amazing:-)
He is the go to person for difficult technical questions. After almost 4 years I could not find anybody like him in NV or CA
This is a great one stop shop with friendly people. I always love going inside the store. You also don’t have to wait to be taken care of.
You guys are the best!
Bike repair completed well and thoroughly.
Were very helpful and understanding of my need. Bike was frozen in my bike rack. Brilliance from Thorsten got some hot water and he unstuck the latch.
Torsten really took care of Meg yesterday when she came in with our frozen bicycles.
He helped get them off our frozen rack. Above and beyond the call of duty.
Thank you!
Rick Davis
Great service, friendly, knowledgeable employees. This is one of the few real bike shops in Lake County
Simply the best store in our Milwaukee/ Chicago region!
nice selection
We always like the service at the Trek store of Highland Park. This was the third or fourth bike we have bought there.
They do great work. Always professional and easy to deal with. Great group all around starting at the top with KC.
Torsten Ekstein worked on my 2017 520 Disc bike and responded to a great many questions I had about it. He demonstrated great patience.
Nikko was awesome. Super knowledgeable about the details and gave me a realistic assessment of carbon vs aluminum, which I appreciated. Also liked taking the bike out in the lot a bit.
Customer service is unmatched.
Everything!
Always great service. Torsten is great.
I called and paid for a bike over the phone. The gentleman helping me was so friendly and polite! Picking up the bike was a great experience also. Both employees I interacted with were so friendly and actually cared about doing their job well. Thank you! Continue this culture in your store.
Torsten is wonderful. He set up my bike and walked me through everything. Very happy with my new Speed Concept.