Customer Testimonials
Great Customer Service and communication on services. Sam was great!!
Great customer service and depth of knowledge.
Friendly staff, timely turn-around, knowledgeable and no pressure to do more than is needed.
Staff and service
I’m a big fan of your shop. The mechanics are always great.
My only feedback would be (and not sure if this even works from a business perspective… as I know zero about running a business like yours). Would be if there might be an opportunity for you to buy/resell used bikes. For example, I have 3T that I might be willing to sell to upgrade to a higher price Trek road bike … IF you had a program to make that easy for me.. thought being that I would be willing to (effectively) pay you to do this as you could make money on both the (eventual) sale of my bike and the new bike too.
Knowledgeable service
I was very impressed with that one guy.
Great service, nice, respectful and very knowledgeable staff. Always great stopping by the store.
Damien is the best! He is always do helpful!
The bike fit is one best services around the Chicagoland area.
The store has a good service department and a wide selection for almost every accessory. The staff follows through on requests for assistance.
I purchased a FX5 at the Highland Park, IL Trek store. The experience was educational, efficient and Rob the salesman was extremely knowledgeable and no "over sell" job.
Further, the showroom is well laid out and fun to spend time in.
Tremendous overall experience!
Very knowledgeable staff.
You have what I need and you know about bikes.
The staff are all very knowledgeable and helpful. And friendly
Great customer service and friendly. Knowledge with all parts and lots of nice accessories. Definitely would recommend
Staff and service are very friendly and helpful.
Good people that want to do right for the customer. Inventory is well-managed - they have what you need in stock.
Trek of Highland Park went above and beyond during a recent warranty claim, getting my bike repaired in a timely manner. Torsten and the crew were very professional. After the service work Corey had me scheduled for a bike fitting to complete the experience and get me to a dialed fit.
Thank you, guys!!!
Jon Seebeck
excellent service department and friendly staff.
Morris the one who assist me is very helpful
Very nice shop and layout. Staff is very friendly and helpful. Products are top notch. Purchased a Santa Cruz Nomad here because wanted the shop support to back up the bike.
All the bike mechanics are knowledgeable and great.
Great information came from our salesperson.
Torsten was incredibly thorough, knowledgeable, and helpful. Cost was fair.
Excellent mechanics and service. I am new to Highland Park, so I have not purchased a bicycle at there store, but have had my Specialed Robeaux completely rebuilt and annually maintained by Trek with great success.
Good group of guys working here they know there stuff about bikes for sure.
Thank you!
Highly knowledgeable and attentive
Great service and fair price. Clear communication on timing and repairs needed. Will definitely return and recommend to friends.