Customer Testimonials
Great customer service always polite always asking if there anything else will be needed and when you pick up your bike rack make sure everything is perfect and everything and there’s nothing loose on the bike and is there something that you don’t know about the bicycles just ask and they will explain it to you
Timely, fast, friendly.
I brought in a beat up bike. I picked up a bike that did not look and ride like the one I brought in. Very reasonable cost. Well done.
Very good quality products. Nice friendly and knowledgeable staff.
Good quality work from the shop and good selection of parts and accessories.
Techs are excellent and always so helpful
Nikko and Victor were great start to finish!
Super friendly and knowledgeable staff. Great customer service.
I love how friendly and helpful the staff are!
Knowledge and service
Very helpful and friendly staff.
Spoke to me about parts and helped where other dealers in Memphis want me to drive 4 hours with out even knowing if they had the parts
Friendly, quick, honest
I appreciate the evaluation of the bike and the overall service.
Service department helped with my issue immediately. Friendly and quality service
Professional and courteous service.
Nice people to work with.
Friendly, personowledgable staff.
Top notch service without the upsell!
Good staff, good products, all around excellent.
I don't leave many reviews. I feel i had to for this place. I went in just to compare shops. I found myself honestly very happy with the customer service!! You just don't get that nowadays. So many places are rude and can care less what you really want or the service you get. At Zion cyclery i had the pleasure to speak tith KC and he was very educated on products,companies, and the sport of biking. I didn't make a purchase that day as i thought about prices. I researched and found the prices were comparable to ther stores. I went back and made the purchase simply due to the respect i received. I met another worker that assisted me as KC was out and Victor was just as soild ,respectful, and knowledgeable as KC. BEYOND happy with guys they have at this place. I then rode the bike 3 day that week and came back for an adjustment. A 3rd guy(wish i got his name) was just as great of a guy. I feel this place is THE PLACE to shop for bikes,equipment, or stop in for knowledge. Again, i feel companies just aren't built like this anymore. These guys truly kept the old school values of customers, equipment, and knowledge alive. Thank you!
Good product info and service
Knowledgeable staff, very courteous. Clean store, enjoyed the popcorn.
Great service.
Enthusiasm, knowledgeable, cleanliness, deep selection, nice place and nice people to conduct business with.
Thanks
Larry Gee
Super friendly staff. Doug was greet helping my wife pick out a perfect bike and accessories.
Great service and help from Maurice
Torsten is the only mechanic I trust for high end, complex work. Doesn’t have to be a Trek bike! He’s always willing to take the time to educate and discuss options. All the staff are great and this locally-owned shop is great for Highland Park.
Knowledgeable, helpful and great selection
Torsten Eckstein helped us pick the right bike and the necessary equipment. He also explained the bike and all its features to us in a highly informative way. He took his time and was exceedingly kind and patient. I would recommend your store and especially Torsten's expertise to any of my friends and family who are interested in purchasing a bike.